Md Ross - Quality Manager - Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Mohammed Rishi Md Ross

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Services

Quality Manager

Summary:

I pride myself on being results oriented, hands-on individual with progressive management experience. My management style strongly emphasizes teamwork and the principles of Quality Excellence and Lean Manufacturing.

My experience and skills in quality assurance includes the establishment and management of an international quality and customer program, product development and international standards. As part of my responsibilities, I developed the quality inspection processes and standards and directed the physical set up of two QA laboratories. I have worked closely with the Production Department and have been able to identify problems before they affected production deadlines.

In addition to my background in quality assurance, I am also experienced in operations management, project management, network & database system design and development. I am adapt at training both technical and non-technical personnel, and I am able to liaison between business team, technical groups and customers.

Work History

Quality Engineering & Operations Specialist

Agilent Technologies

From November 2002

Key roles and technical skills
• Organization/Staff
o Reports to EMG Penang Quality Manager and Hachioji Semiconductor Country Manager
o Supervised six (6) Quality Engineers and 25 Quality Operators
o Recruitment of Quality Department staff, and preparing job descriptions and departmental roles and responsibilities
o Development and implementation of skill training programs

• Operations Management
o Establish and monitor Quality and Safety Objectives and key performance indicators (KPI’s)
o Develop and monitor effective processes that are used to manipulate raw material into quality engineered industrial products in the manufacturing industry
o Utilize a range of precision testing and measuring devices to extract and process samples for RoHS compliance
o Pursue cost reduction opportunities via refinement of methods and increased process capability thru Lean Manufacturing concept
o Critically review operating and technical data to identify trends or non-compliance
o Facilitate the implementation of process control related solutions from concept to implementation

• Quality Management System / ISO9000 series
o Developed and established Project Quality Management Systems (QMS), in accordance with ISO 9000 Series Standards and 17025 accrediation, on behalf of Project Management Contractor and Engineering, Procurement, Management and Construction Contractor. Including preparation of Quality Manuals, Quality Plans, Non-Conformance Reporting, Corrective and Preventive Action Procedures, Schedules, and Inspection and Test Plans.
o As an Auditor and Lead Auditor, conducting internal and second party audit/appraisal of sub contractors and suppliers in accordance with ISO 9000 series standards, including bid/tender evaluation. Accumulating more than 1,000 hours of auditing experience

• Customer Oriented / Business Development
o Deal with customer complains/feedback/queries to meet their expectations

Senior Process Engineer

Solectron Technology

From April 1997

Key roles and technical skills
• Organization / Staff
o Reports to Process Engineering Manager
o Supervised three (3) Process Technicians

• Operations Management
o Responsible on process sustainability and production planning with a pro-active approach in all aspects of production systems and supply planning, within a large multi-product environment
o Researched properties of manufactured product, cost, and possible methods of production utilizing eco friendly techniques and low impact processes.
o Developed manufacturing principles and regulatory rules for the environmental sustainability of the production and the company.
o Presented researched reports on product properties such as cost, product material, quality of product for production.
o Created documents on provisions, rule for manufacture and build example of design for potential new products

• Customer Oriented / Business Development
o Experienced within Material Requirements Planning (MRP) tool, customer support and quality control disciplines

Projects

Root Cause Analysis Champions

• Improved engineer competence level from 60% to 90% in Root Cause Analysis methodology via effective and creative training method

Six Sigma Black Belt and Lean Manufacturing

• Achieved yearly target of 98% On-Time-Delivery and 95% On-Time-Arrival on shipped products
• Reduced Customer Reject rate from 8% to 0.5% thru Six Sigma projects
• Reduced Business Operations cost by 25% thru Lean Manufacturing projects

ISO 9001:2008 Lead Auditor

o As an Auditor and Lead Auditor, conducting internal and second party audit/appraisal of sub contractors and suppliers in accordance with ISO 9000 series standards, including bid/tender evaluation. Accumulating more than 1,000 hours of auditing experience

Quality Management System

o Developed and established Project Quality Management Systems (QMS), in accordance with ISO 9000 Series Standards and 17025 accrediation, on behalf of Project Management Contractor and Engineering, Procurement, Management and Construction Contractor. Including preparation of Quality Manuals, Quality Plans, Non-Conformance Reporting, Corrective and Preventive Action Procedures, Schedules, and Inspection and Test Plans.
o Conduct management reviews of the QMS and develop continuous improvement plans/strategies

Qualifications & Certifications

Master in Business Administration

Universiti Sains Malaysia

Information Technology Engineering

University Kumamoto

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