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Sidat - Driver - Leicester, UK

Mohammed Sidat

Leicester, UK




I have a ful clean uk driving licence and enjoy driving as one of my passions.

Work History

Slingshot Data Cleaning Agent

Leicester Aylestone Rd

From January 2013

Working complex issues on the current sap and service desk systems. Ensuring customer and meter data is correct in order for it to migrate correctly onto the new slingshot billing system.

Smart Metering Advisor

British Gas Business

May 2012 - January 2013

Making call to customers in regards to organising smart meter exchanges and liasing with G4S on the customers behalf with appointment schedules.
Giving technical advice to engineers with regards to smart meter and their configurations.

Also working smartserve technical metering exceptions.

Customer Metering Advisor

British Gas Business

August 2012 - April 2013

Calling customers to obtain access information and arranging appointments for meters to be inspected. Aligning industry data with BG systems. Liasing with meter operators and data collectors.


Developement and eager to learn more about the business and new processes and upskill, experience. increase opp to work with 3rd parties.

Customer Manager

British Gas Business

August 2007 - July 2010

Undertaking a number of processes within sme billing. Ensuring work meets & exceeds both quality & performance.
Investigating & ensuring data regarding the customer is accurate.
Liasing with external & internal customers.
Updating accounts to ensure customers receive accurate bills.

Customer Manager

British Gas Business

March 2005 - August 2007

Analysing customer portfolio.
Cross matching data held by industry & liasing with cust via telephone, e-mail & letters.
Worked on cgabs, C1, service desk & tgb.
Also finished off project by manually migrtating account from tgb to s.a.p
End of project

Customer Service Advisor

British Gas Area Service Centre

October 2003 - March 2005

Answering and dealing with complex queries over the telephone, liasing with other departments. Managing statistics and meeting sales and call handling targets, selling and promoting products.
£12.000 p/a

Faults Management Advisor

British Telecom

July 2002 - October 2003

Receiving queries over telephone, processing data into faults system and testing telephone lines. Making outbound courtesy calls to customers for piece of mind.
£12.000 p/a
Career move

Customer Service Advisor

Next Directory

January 2002 - June 2002

Answering inbound calls, inputting orders into computer systems and maintaining records
£11.000 p/a
Temporary position

Manual Handler/Nestle Ltd

August 2001 - January 2002

Operating machinery picking and packing
£6.000 p/a
Career change

Technical Skills
* Excellent written and verbal communication skills, comfortable public speaker/presenter
* Numerical and analytical
* Able to demonstrate commercial awareness
* Peoples person and decisive decision maker
Prepared to challenge the status quo in order to ensure continuous improvement

Personal Skills
* Quick Thinker, good on my feet
* Flexible and great problem solving abilities
* good communicatior and creative mind.

Qualifications & Certifications

Information Technology

Charles Keene College


Moat Community College

Charnwood Primary School

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