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May 2010 - November 2010
South Birmingham College, MIS
Working as part of the administration team at a busy City based college.
• General administration-Expert with Microsoft Office
• Inputting client's confidential information onto college database,
• Filing paper work-Dealing with Confidential Student Records-CRB Checked
• Data Protection Training
• Dealing Student Enquiries-Answering incoming calls.
IT/PC Maintenance Support Assistant
Discount Computer Warehouse
September 2008 - January 2013
Working as a IT/PC maintenance assistant performing variety of duties
• Maintaining equipment and systems
• Customer care
• Installing, upgrades, configuring and testing hardware and software
• System testing
Customer Service and Sales Assistant
September 2005 - August 2006
Working within a busy supermarket performing variety of duties
• Experienced Retail Assistant- Experienced Customer Service
• Stock Control-Replenishment, Rotation and Stock Taking
• Working as part of a team promoting special offers
• Operating tills-handling cash and credit transactions.
Customer Service and Sale
July 2003 - September 2005
Working within a busy retail fashion outlet, providing customers with high quality service,
• Customer Service-Providing product knowledge and advice
• Interacting with customer- managing customers complaints and enquiries
• Sales, replenishing shop floor, displays and operating tills.
November 2000 - June 2003
Working in a busy retail outlet duties include managing store inventory dealing with customer enquiries.
• Replenishing shop floor and organising colleague's breaks.
• Additional responsibilities involve serving customers, operation tills and processing cash and credit transactions.
Qualifications & Certifications
Small Heath Secondary School
Business Studies BTEC First
South Birmingham College
City College Handsworth Campus
ICT System Support PC Maintenance level
Birmingham City University
South and City College Birmingham
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