Haneefa - Business Analyst - Chennai, TN, India

Mohammed Ansari Haneefa

Chennai, TN, India


Business Analyst


BPO Operations, Business Analyst, Expert in MS Office Suite, Hands-on experience in Banking Softwares like Hogan, eBBS, Euronet & Sparrow (ATM Switches) and eOps. Admin Related Activities

Work History

Business Analyst (Team Lead) - PDG

Standard Chartered Scope Intl

From February 2011

Job Role: Business Analyst (Team Lead) - PDG (Process Design Group)

➢ Capturing the operational requirements in developing the newer system and cater all their needs.

➢ Developing a standard catalogue to fit the existing process steps and get the customer concurrence.

➢ Transfer of user requirements into technology scripts using Filenet and SQL codes.

➢ Performing an E2E sanity testing of eOps (SCB in-house product) application to ensure all the requirements are available as per the customer needs. Also, support end-user through PSS (Production System Support) and managing the Process Change Requirements in the eOps system

➢ Effective team management and assigning right task to right staff, thus ensuring all project timelines are met.

➢ Received 'STAR' award for the contributions towards various country rollouts (viz. Pakistan, Jordan, Vietnam, UAE & Indonesia) - May'11, Aug'11, Oct'11, Mar'12 & Sept'12 and Sept'13.

Got the "CEO

Train The Trainers

From September 2011

sessions on eOps implementation a big success for Vietnam users (on-site) - Sept'11.

➢ Got the "CEO - Best Team Award" for the successful implementation of eOps - Mar'12.

Team Leader (EBO, Electronic Banking Operations)

Standard Chartered Scope Intl

July 2006 - January 2011

Team Size: 07

➢ Fixing of Switch related issues (Switch connectivity / ATM link issues) and to make sure that VISA connectivity is always up.

➢ Monitoring of fee levied to the customers on debit card charges are within the grid provided by the country.

➢ Analysing of Sparrow reports and providing MIS details for ATM related activities like ATM downtime, ATM daily usage, Sparrow Switch status, ATM cash balance position and ATM devices status, etc.

➢ Providing Visa Electron Card MIS details like No. of Cards on file, Card usage history, Hot Card MIS, card download status and card expiry details.

➢ Responsible for handling of PIN reissues for VE debit cards & ATM cards for the customers who have not recd the PIN.

➢ Also received a cash award of INR 10,000 for my extra-ordinary contribution with regards to Switch Migration & Implementation - June 2007.

➢ Received 'Outserve' award for involving in eBBS migration & AEB integration - April 2009.

Senior Executive (EBO - Electronic Banking Operations)

Standard Chartered Scope Intl

October 2003 - July 2006

➢ Monitoring of SCB ATM's (Automated Teller Machine) and handling of queries related to switch and ATMs in 24/7 hours shift.

Qualifications & Certifications

B.Sc Maths

Madras University

Nehru Government Higher Secondary School

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Supported Countries
Choose your country