Haneefa - Business Analyst - Chennai, TN, India

Mohammed Ansari Haneefa

Chennai, TN, India


Business Analyst


BPO Operations, Business Analyst, Expert in MS Office Suite, Hands-on experience in Banking Softwares like Hogan, eBBS, Euronet & Sparrow (ATM Switches) and eOps. Admin Related Activities

Work History

Business Analyst (Team Lead) - PDG

Standard Chartered Scope Intl

From February 2011

Job Role: Business Analyst (Team Lead) - PDG (Process Design Group)

➢ Capturing the operational requirements in developing the newer system and cater all their needs.

➢ Developing a standard catalogue to fit the existing process steps and get the customer concurrence.

➢ Transfer of user requirements into technology scripts using Filenet and SQL codes.

➢ Performing an E2E sanity testing of eOps (SCB in-house product) application to ensure all the requirements are available as per the customer needs. Also, support end-user through PSS (Production System Support) and managing the Process Change Requirements in the eOps system

➢ Effective team management and assigning right task to right staff, thus ensuring all project timelines are met.

➢ Received 'STAR' award for the contributions towards various country rollouts (viz. Pakistan, Jordan, Vietnam, UAE & Indonesia) - May'11, Aug'11, Oct'11, Mar'12 & Sept'12 and Sept'13.

Got the "CEO

Train The Trainers

From September 2011

sessions on eOps implementation a big success for Vietnam users (on-site) - Sept'11.

➢ Got the "CEO - Best Team Award" for the successful implementation of eOps - Mar'12.

Team Leader (EBO, Electronic Banking Operations)

Standard Chartered Scope Intl

July 2006 - January 2011

Team Size: 07

➢ Fixing of Switch related issues (Switch connectivity / ATM link issues) and to make sure that VISA connectivity is always up.

➢ Monitoring of fee levied to the customers on debit card charges are within the grid provided by the country.

➢ Analysing of Sparrow reports and providing MIS details for ATM related activities like ATM downtime, ATM daily usage, Sparrow Switch status, ATM cash balance position and ATM devices status, etc.

➢ Providing Visa Electron Card MIS details like No. of Cards on file, Card usage history, Hot Card MIS, card download status and card expiry details.

➢ Responsible for handling of PIN reissues for VE debit cards & ATM cards for the customers who have not recd the PIN.

➢ Also received a cash award of INR 10,000 for my extra-ordinary contribution with regards to Switch Migration & Implementation - June 2007.

➢ Received 'Outserve' award for involving in eBBS migration & AEB integration - April 2009.

Senior Executive (EBO - Electronic Banking Operations)

Standard Chartered Scope Intl

October 2003 - July 2006

➢ Monitoring of SCB ATM's (Automated Teller Machine) and handling of queries related to switch and ATMs in 24/7 hours shift.

Qualifications & Certifications

B.Sc Maths

Madras University

Nehru Government Higher Secondary School

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