Alwan - Quality Auditor - Amman, Jordan

Mohammad Alwan

Amman, Jordan

Services

Quality Auditor

Summary:

- Auditing procedures for quality management system (quality of education and quality of education services).
- Auditing, workflow processes and procedural plans.
- Check, reference documents and updated.
- Audit, performance records and annual reports issued by the Internal Audit.
- Checking, correcting irregularities and observations and the outputs of the audit process.

Work History

care Lead

QMS and Customer

January 2005 - July 2007

Up gradation of ISO 9001:2000 to ISO 9001:2008 System requirements
− Conducting system / process / audits.
− Development and Implementation of 9000- Training and documentation.
− Coordinating with customers on quality management system requirements
− Introducing TQM practices
− Knowledge enhancement across the organization by improving the Quality IQ achievement levels
− Institutionalizing six sigma culture in the organization.
− Championing the community of practices - a global initiative for enhancement of quality systems.
− Evolution, establishment, implementation and review of organization wide strategy
− Reporting the management on the health of the quality function
− Responsible for enhancement of customer ranking
− Capturing customer requirements and transforming the requirements into actions
− Coordination with sites to ensure customer requirement is met.
− Reporting the performance to the management
− Internal customer supplier relationship development
− Establishing and managing Centre for Excellence - the knowledge centre

Development and Implementation of TS16949

- Training and documentation
− Coordinating with customers related to customer complaints
− Conducting system / process / product audits
− Supplier quality assurance and supplier development in obtaining ISO 9001:2000

coordinator - Quality Assurance

MOE

From August 2000

000)
− Development, Implementation and certification to ISO 9001: 2009 system requirements.
− Coordinating with customers related to customer complaints.
− Conducting system / process / Internal audits
− Development, establishment, Implementation and certification of the Environment Management System Requirements.
− Adherence to Legal and other requirements.
− Coordinating with customers on quality management system requirements.
− Analyzing customer complaints for corrective & preventive action - as standing team member.
− Advance Product Quality planning activities - As a team member involved in preparation of Process flow, FMEA and control plans
− Implementing TQM concepts.
− Capturing the requirements of customers satisfaction, ensuring customer visits are executed as per the plan, coordinating the requirements related to customer are fulfilled both system wise and product wise
− Be a quality voice at customer end and act as customer voice for the internal operations.

Deputy leader in a few ongoing ERP projects

Forge shop

Coordinating with customers on quality management system requirements
− Analyzing customer complaints for corrective & preventive action - as standing team member.
− Deputy leader in a few ongoing ERP projects
− Implementing TQM concepts
− Development & Implementation of PP and QM Modules of SAP using ASAP (Accelerated SAP)
− Capturing the requirements of customers, ensuring customer visits are executed as per the plan, coordinating the requirements related to customer are fulfilled both system wise and product wise
− Capturing the customer requirements in terms of forecasts and evolve the organization's sales budget as part of the business planning process.

Qualifications & Certifications

DIPLOMA

University of Jordan

MASTERS BUSINESS ADMINISTRATION

Red Sea University

Business administration

Yarmouk University

ICDL

Yarmouk University

English language

modern language center

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