Zalghout - Monitor - Beirut, Lebanon

Mohammad Hasan Zalghout

Beirut, Lebanon




Monitoring live traffic on switch, and on Database (Tone, Billbery) and take action depends on ACD and ASR

Work History

o Technical support

Western Union

for 18 month.
• Murex Telecom for 2 Years.
• VoiceLynx Telecom from 2011 till present.

1- Western Union (OMT)

o Sending and Receiving money ( OMT).
o Troubleshooting customer problems.
o International communications, and Faxes.
o Pay bills (MTC, Alfa)

2- Murex Telecom LTD

o NOC ( network operation center)
o Traffic monitor based on ACD and ASR, Hourly report (Tabs server T-one).
o Routing department.
o Tickets department.

3- VoiceLynx LTD
o Technical support
o Monitoring
o Troubleshooting Tickets.
o Interconnection between customers.
o Quintum configuration.
o Asterisk and Telnet.
o Database realtime.
o Voipswitches
o Grails SBC
o Rates sending and receiving.


Read Write Speak
Arabic Excellent Excellent Excellent
English Very Good Good Good
French Good Bad Bad

Qualifications & Certifications

Telecomunication Engineer (BS)


Al mabray school

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