Sherif - Service Advisor - Muscat, Oman

Mohamed Sherif

Muscat, Oman

Services

Service Advisor

Summary:

Ensure to assists customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time.
• Assists the service Manger in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, supporting promotional activities.
• Monitoring inventory, complying with safety and environmental programs and practices, and any other duties as assigned to a high standard.
• Works under the process of PDQTC.
creating repair order & job alloted to work shop
. attending walk in customers, & fleet vehicles
Jobcard creation, labour operation selection, invoicing throug sap-crm

preparing the repair orders after completion of warranty job
sent to head office for closure

collecting LPO from concern department and making credit invoices for fleet customers
and sumit to c&c (CREDIT & COLLECTION) department for payment collection
and make documentation.

Work History

SERVICE ADVISOR ( SENIOR EXECUTIVE )

NISSAN & RENAULT DEALER

November 2010 - July 2013

Location: Oman, po box: 99, ibra - 400, oman
Company Industry: Automotive
Job Role: Customer Service
November 2010 - July 2013 • Ensure to assists customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time.
• Assists the service Manger in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, supporting promotional activities.
• Monitoring inventory, complying with safety and environmental programs and practices, and any other duties as assigned to a high standard.
• Works under the process of PDQTC.
creating repair order & job alloted to work shop
. attending walk in customers, & fleet vehicles
Jobcard creation, labour operation selection, invoicing throug sap-crm

preparing the repair orders after completion of warranty job
sent to head office for closure

collecting LPO from concern department and making credit invoices for fleet customers and sumit to c&c (CREDIT & COLLECTION) department for payment collection and make documentation.

Training attended
*tata manza training in pune (went through concorde motors)
*N-SAP training in muscat (went through suhail bahwan auto mobiles)
*SAP-CRM training in muscat ( went through suhail bahwan auto mobiles)

certification

N-SAP (nissan service advissor )
contest held in muscat conducted by NISSAN MIDDLE EAST.

service advisor

concorde motors India ltd

From May 2009

• Ensure to assists customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time.
• Assists the service Manger in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, supporting promotional activities.
• Monitoring inventory, complying with safety and environmental programs and practices, and any other duties as assigned to a high standard.
• Works under the process of PDQTC.

Customer Service

CONCORDE MOTORS INDIA LTD

May 2008 - October 2010

(100% SUBSIDIARY OF TATA MOTORS ) Location: Madras, India, AMBATTUR CHENNAI
Company Industry: Automotive
Job Role: Customer Service
May 2008 - October 2010 attending the walk in customer and JDP customers
receiving the vehicles, preparing the repair order
correctly entering customer customer concern given by them in the repair order.

handling free service team. before delivery vehicle make sure that customer concerns are resolved or not.

while explaining the cost of repairs with the break up of parts and labour.

two days after the delivery call the customer about the our service.for knowing the customer mindset about our service
it will helps for good CS
Extra years of experience not listed above: 8 Years, 0 Months

auto technician

SAUDI BUILDING TECHNIC MAINTENANCE CO. Ltd

July 2005 - April 2009

• Servicing petrol and diesel vehicles such as SUZUKI, MITSUBISHI L200, NISSAN URVAN, IZUSU, TOYOTA
• Overhauling and rectifying the problems occurring in clutch and transmission.
• Rectifying the problems occurring in Engine.
• Rectifying the problems occurring in Brake.
• Overhauling suspensions.
• Maintaining and servicing generators
• Maintaining and servicing the landscaping equipments used in football stadiums

COMMANDER, ARMADA

MPL MOTORS Pvt. Ltd

May 2001 - February 2003

(Mahindra authorized service centre)
Duration: May 2001 to Feb 2003
• Individually handling all kinds of Mahindra vehicles(diesel) such as BOLERO, COMMANDER, ARMADA, CABKING, MM540,, MARSHEL
• Overhauling and rectifying the problems occurring in clutch and transmission.
• Rectifying the problems occurring in Engine.
• Rectifying the problems occurring in Brake.
• Overhauling suspensions.
• Overhauling differential.
• Also can do all other mechanical works in Mahindra (diesel).
Company 2: FRIENDLY AUTO WORK Pvt. Ltd. (Maruthi Suzuki authorized service centre)
Duration: June 2003 to July 2005
• Individually handling all kinds of Maruthi vehicles(petrol) such as MARUTHI 800, OMNI, ZEN, ESTEEM, ALTO, WAGON R, MARUTHI 1000, SWIFT
• Overhauling and rectifying the problems occurring in clutch and transmission.
• Rectifying the problems occurring in Engine.
• Rectifying the problems occurring in Brake.
• Overhauling suspensions.
• Overhauling differential.
• Also can do all other mechanical works in Maruthi (petrol).

Qualifications & Certifications

diploma in automobile engineering

state board of technical education

aav hr.sec.school. paramakudi, tamilnadu, india

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