Pizza Hut (Customer Service- Supervisor)
• Pizza Hut training programme 2008
• Intercontinental Hotels Group 2004 (WOW Factor-BE MY GUEST).
• Americana International Company 2013:
(Customer service--Communication skills)
• ICDL Certificate (International Computer Driving License (4/2/2013)
• ALOHA SYSTEM ON PIZZA HUT
• Fidelio Hotels System 6.10-6.12-7.12 Opera System
• Loge Mat System - Micros
• Microsoft Office Programs.
• Excellent user for different & all Internet Applications.
• Arabic : Native Language.
• English : Read/Write (Excellent), Speaking (Excellent).
• Ability to work under Pressure and within Team work.
• Ability to work in a group.
• Ability to solve hard problems and challenges.
• Ability to work individually according to the job requirements.
• Good planning abilities.
• Ability to travel inside & outside Egypt.
Supervisor Call Center
January 2013 - November 2013
PREVIOUS JOB 6
Senior Supervisor Call Centre
Work in Domino's Pizza
August 2011 - November 2012
PREVIOUS JOB 5
Work in Pizza Hut as Restaurant General
October 2005 - March 2011
PREVIOUS JOB 4
• Work in Cairo 4* 162 R ( Golden Tulip ) as Receptionist in Egypt
R as Telephone Operator
Work in Sharm EL-Sheikh
April 2005 - October 2005
R as Receptionist
Work in Hermes Hotels Marsa Alam
August 2003 - April 2005
( 12-2002 to 04-2003 )
PREVIOUS JOB 1
Receptionist in Egypt
Work in Paradise Park Plaza Resorts
February 2001 - January 2002
Qualifications & Certifications
Lessance Fuclty of Litterature
Ain Shams University