Ouda - Pizza Hut (Customer Service- Supervisor) - Cairo, Cairo Governorate, Egypt

Mohamed Ouda

Cairo, Cairo Governorate, Egypt

Services

Pizza Hut (Customer Service- Supervisor)

Summary:

TRAINING CERTIFICATES


• Pizza Hut training programme 2008
• Intercontinental Hotels Group 2004 (WOW Factor-BE MY GUEST).
• Americana International Company 2013:
(Customer service--Communication skills)
• ICDL Certificate (International Computer Driving License (4/2/2013)



COMPUTER SKILLS

• CRM
• ALOHA SYSTEM ON PIZZA HUT
• Fidelio Hotels System 6.10-6.12-7.12 Opera System
• Loge Mat System - Micros
• Microsoft Office Programs.
• Excellent user for different & all Internet Applications.

LANGUAGE SKILLS

• Arabic : Native Language.
• English : Read/Write (Excellent), Speaking (Excellent).

SOFT SKILLS

• Ability to work under Pressure and within Team work.
• Ability to work in a group.
• Ability to solve hard problems and challenges.
• Ability to work individually according to the job requirements.
• Good planning abilities.
• Ability to travel inside & outside Egypt.

Work History

Supervisor Call Center

January 2013 - November 2013

PREVIOUS JOB 6

Senior Supervisor Call Centre

Work in Domino's Pizza

August 2011 - November 2012

PREVIOUS JOB 5

MGR

Work in Pizza Hut as Restaurant General

October 2005 - March 2011

PREVIOUS JOB 4

• Work in Cairo 4* 162 R ( Golden Tulip ) as Receptionist in Egypt

R as Telephone Operator

Work in Sharm EL-Sheikh

April 2005 - October 2005

in

R as Receptionist

Work in Hermes Hotels Marsa Alam

August 2003 - April 2005

in Egypt
( 12-2002 to 04-2003 )


PREVIOUS JOB 1

Receptionist in Egypt

Work in Paradise Park Plaza Resorts

February 2001 - January 2002

Hospitality

Qualifications & Certifications

Lessance Fuclty of Litterature

Ain Shams University

Ain Shams University

Ain Shams University

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Mohamed Ouda provides the following services:


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