Services

Business Analyst, Telecom BSS,Billing, Mediation, Cdr, Project Implementation, Support

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

I have Over 5 years of rich, varied and successful experience in BSS solution) implementation and support and various Telecom Business Areas such as Mediation and CDR processing, Billing , trading, Routing, Switch provisioning, etc.
My responsibilities included end-to-end software implementation, interfaces design, rollout and data migration, interconnect business optimization process, and implementation standards. I worked closely with clients (Telecom operators) for requirement gathering, analysis and documentation preparation (specifications, SoW, ...). Provided training, prepared Test Plan and Test cases and executed User Acceptance Testing with customers. In addition, I provided remote and on-site support.
Experience has taught me how to build strong relationships with all departments at an organization. I have the ability to work within a team as well as cross-team.

Work History

Interconnect Business Unit Manager / Senior Business Analyst

Telarix/ GET Wireless

January 2013 - October 2013

➢ Implementation of the Billing, Routing and Interconnect Business Optimization solution (iXTools upgrade).
- Client: Jazztel (Spain)
- Location: Tunis ( remotely)
➢ Implementation of the Billing, Routing and Interconnect Business Optimization solution (iXTools).
- Client: Liquid Telecom (UK)
- Location: Tunis ( remotely)

➢ Implementation of the Billing, Routing and Interconnect Business Optimization solution (iXTools).
- Client: INWI
- Location: Marroc / Tunis
➢ Training and remote support of LITC end users for the upgrade of iXTools solution.
- Client: LITC - Libyan International Telecom Company
- Achievements: training completed + remote support

➢ Training and daily remote support of Globacom end users for the iXTools solution.
- Client: Globacom
- Achievements: training completed + remote support

➢ Implementation of the Billing, Routing and Interconnect Business Optimization solution ( iXTools) for Etisalat Nigeria.
- Client: Etisalat
- Location: Nigeria/ Tunis

➢ Provide onsite and remote support for International Interconnect Business Optimization Project for Tunisie Telecom users
- Client: Tunisie Telecom
- Location: Tunis


➢ Manage a team of 3 Business Analyst and coordinate their tasks in order to meet client requirements in term of support and implementation.

Senior Business Analyst / Interconnect Business Unit Manager

Telarix/ GET Wireless

January 2012 - December 2012

➢ Implementation and on-site support for the Billing, Routing and Interconnect Business Optimization solution iXTools.
- Client: INWI
- Location: Marroc / Tunis

➢ Testing and remote support of Telefonica end users for the upgrade of iXTools solution.
- Client: Telefonica
- Achievements: training completed and UAT signed off + remote support
➢ Testing, training and remote support of LITC end users for the upgrade of iXTools solution.
- Client: LITC - Libyan International Telecom Company
- Achievements: training completed and UAT signed off + remote support

➢ Provide training and User Acceptance Test (UAT) and on-site support for the Billing, Routing and Interconnect Business Optimization solution iXTools.
- Client: China Mobile International (CMI)
- Location: Hong kong ( on site)
- Achievements: training completed and UAT signed off+ on-site support

➢ Provide remote training and User Acceptance Test (UAT) for phase 2 and Phase 3 of Globacom project. Provide Hyper support for the whole solution after the go live

Senior Business Analyst

Telarix/ GET Wireless

November 2010 - November 2010

Provide training and support for end users about all iXTools modules (agreements management and network inventory, routing, trading, billing, reporting, )

Senior Business Analyst

Globacom

December 2010 - December 2011

Telarix/ GET Wireless Location: Lagos, Tunis, Hong Kong
Senior Business Analyst

➢ Provide training and User Acceptance Test (UAT) for phase 1 of Billing, Routing and Interconnect Business optimization solution project (iXTools).

- Client: Globacom.
- Location Nigeria Lagos (on site)
- Achievements: training completed and UAT signed off.

➢ Specifications preparation and discussions with client (Vodafone India) for customizations and project extension.
- Client: Vodafone India (remote)

➢ Provide training and User Acceptance Test (UAT) execution and on-site support for Interconnect Billing project of Citic ( Interconnect Business Optimization Solution: iXTools).
- Client: Citic
- Location: Hong Kong (on site)
- Achievements: training completed and UAT signed off.

➢ Provide training and User Acceptance Test (UAT) execution for National Interconnect Billing project of Tunisie Telecom( Interconnect Business Optimization Solution: iXTools).

- Client: Tunisie Telecom
- Achievements: training completed and UAT signed off.

➢ Provide onsite and remote support for International Interconnect Business Optimization Project for Tunisie Telecom users

Business Analyst

Wind International Services

October 2009 - October 2010

Implementation, testing, training and support of the Voice Traiding Tool project with Jordan Telecom Group ( Orange).
Project description: implementation of Interconnect Business Optimization solution for Orange Jordan ( project from A-Z)
Main achievements:
- implementation: HW sizing, technical specifications preparation, HW & SW installation

Qualifications & Certifications

Higher School of Communications ( Sup Com)

Higher School Of Communication

Preparatory Institute for Engineering Studies

Technical School

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