Fazly - IT Systems Support Engineer - Rukmale, Rukmale East B, WP, Sri Lanka

Mohamed Fazly

Rukmale, Rukmale East B, WP, Sri Lanka


IT Systems Support Engineer


My developed analytic problem solving skills, ability to learn new tasks, concept abstractions quickly, and teamwork abilities gained through my employment and academic experience in Sri Lanka, U.A.E and Qatar have provided me with the tools and skills necessary to perform well in IT industry.

Work History

IT System Support Engineer


From October 2013

Provide IT Expertise on projects to improve the IT infrastructure of the Organization.

Coordinate and manage team resource on IT infrastructure projects and day to day operational task.(Google spice work ticket systems)

Installed, diagnosed and troubleshoot a wide range of industry products such as PCs, Laptops, Servers, Projectors and Laser printers with photocopiers.

Resolved complex technical problems on new and existing systems (hardware, software, and fiber networking - Cisco layer 2, layers 3 switches ).

Network load balancing with sonic wall firewall

Ensured compliance with company technical and quality standards/procedures as well as the highest degree of customer satisfaction.

IT Solution Engineer

E-max - Landmark Group

January 2010 - July 2011

of company (Dubai)
Electronic care unit (ECU)
{ http://www.dubib.com/news/5233_electronics-emergency-head-to-ecu-exclusively }
✓ Company IT Policy Designing & Network Security Designing.
✓ Handling Network & Desktop Printers, Photocopy Machines.
✓ Handling Wired & Wireless Networks.
✓ Implementing New Technologies within the company IT budget.
✓ Handling IT Items Purchasing, Documentary & Reports.

Systems Engineer

Open Systems Integrators

July 2008 - November 2009

Colombo 03, Sri Lanka, www.eopensys.com

Mainly I was maintain this Companies Anti-Virus Issues
(CA etrust antivirus, Kaspersky and Eset Nod32)
*University of Colombo *Ministry of health Colombo
*Department of Labor (18 Branch) Sri Lanka *DIMO *Star Garments

Senior IT Helpdesk Engineer


July 2004 - June 2008

Unity Plaza, Colombo 04, Sri Lanka
Email: mitech@sri.lanka.lk, computerzone@eureka.lk

Skills Summary
✓ Trouble shoots all type of computers (HP, IBM and including Note Books)
✓ Networking configuration & cabling
✓ Handling Branch Technical Department
✓ Site Visiting (For Onside Services)
✓ Router Installation (ADSL/Lean Line and Port Forwarding)
✓ Assembling & configuration computers
✓ Handling 2003 servers
✓ Responsible for network maintenance and technical support in LAN/WAN
✓ Mail configuration for corporate users using POP3/SMTP account settings



I was Working AS A IT EXECUTIVE AT EXPACK CORRUGATED CARTONS (PVT) LTD Gonawala, Kelaniya, Sri Lanka (Since January 2012 to 4th of October 2013

Skills Summary
 Implementing & Maintain Domain Server Security (Create & maintain Users/Computers & roles, assign privileges)
 Installing, Configuring & Troubleshooting Client Operating Systems. (Windows XP and Vista/07/08 and server 2003,2008,2012)
 Computer Assembling, Troubleshooting & Maintaining.
 Networking expertise includes LAN, WAN, TCP/IP Ethernet, Routers, Phone line PABX, Switches and hubs.
 Brand technical support experience includes troubleshooting, repair and support of networks, hardware and software. Special expertise in windows based network servers.
 Strong academic and on-the-job training.

Qualifications & Certifications

British College of Applied Studies


University of Colombo

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