Elashmony - Voice Over IP - Cairo, Cairo Governorate, Egypt

Mohamed Elashmony

Cairo, Cairo Governorate, Egypt


Project Manager with 13+ years of experience managing mega projects and programs.

* Voice expert with technical experience in Avaya and Genesys voice products "including TDM, SIP, H.323, intelligent call routing, IVR, and voice recording technologies.

* High experience in team supervising, problem management, service management and budgeting.


Voice Over IP

Work History

Supervisor voice network Engineer

Vodafone Telecommunications Company

- Proper information gathering and documenting during all project phases using ISO standards.
- Proper project management, active and effective participation as a project manager.
- Design, implement and operate the best solution that would serve the objective of the project.
- Participate in producing RFPs for the requirements and evaluating vendor's responses.
- Help other team members in achieving their objectives and provide technical consultancy.
- Plan for team technical training and ensure that the team adheres to the training plan.
- Manage outsourced staff in all Vodafone main sites.
- Handling Genesys CTI/IVR issues in Vodafone Call Centers.
- Assist in budget planning.
- Participate in Setting team objectives.
- Plan for technical requirements and upgrades.
- Ensure that the call center and the helpdesk are getting the best team support.
- Ensure the proper availability of all production voice systems.
- Provide creative ideas to improve the operation and enhance the performance.
- Troubleshoot and debug network failures.
- Plan and conduct upgrades and expansions.
- Ensure all trouble tickets assigned to the voice team are solved within the SLA.
- Work on solving Telecomm Egypt issues to support lines, links, and services.
- Ensure performing monthly periodic maintenance for all sites.
- Ensure that the team provides 24 X 7 on call support as per voice team on call schedule.
- Ensure assigned voice objectives as per the team objectives sheet to be achieved on time.
- Ensure that the proposed solution is of highest quality including effective voice network design, and smooth integration with the current systems.
- Ensure delivering a daily health check report for all systems, links and applications.
- Ensure delivering a weekly and monthly report on the operation and the projects status.
- Proper communication with customers, management and other pears.
- Proper track, follow up, escalation and feedback of issues and problems to management team...

Customer Technical Support Team Leader

3A Lebanon Square

- Plan and Organize Installation, Maintenance and Upgrade of Nortel Enterprise voice solutions.
- Provide on-site and remote technical support.
- Troubleshooting, work around and solving problems.
- Hardware and Software troubleshooting of the Nortel PBX and its application (Cards, network shelves, IPE shelves, Cables, HDSLs, etc).
- Communicate with Telecom Egypt for all links related issues.
- Troubleshoot the network problems, diagnosing and solving hardware and software faults for the customer.

- Install and operate voice systems in Microsoft Egypt main office.
- Upgrade voice system in Movenpick Hotel and HSBC main office.
- Install voice system in Lotfy Mansour Company - Zahraa El Maadi office.
- Responsible for predictive maintenance visits for all voice sites in Cairo and Alexandria.
- Resident Voice Engineer in Vodafone Dallah Tower site - El Maadi.
- Team Leader of RAYA Voice Team in Vodafone Egypt for new installations, upgrades and operation projects.

Customer Service Engineer, Voice and infrastructure Dept

Egyptian Communication Company

- Provide on-site technical support.
- Troubleshooting, work around and solving problems.
- Customer Support and Satisfaction.


Voice systems integrations

Perform VOIP Voice systems integrations between Vodafone IT voice systems and outsourced voice systems either in Egypt (such as Tele-Performance, Wasla and ECCO sites) or outside Egypt (such as Vodafone UK, Germany and Qatar voice systems)

Qualifications & Certifications

Communications and Electronics Engineering

Cairo Engineering College, Cairo University

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