As a customer service officer,you are the image of the company.Simply put, customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction while excellent customer service is the ability of an organization to constantly and consistently exceed the customer's expectation.Being a customer service person you are expected to treat your customer like a king, greet them with smile, be courteous, never argue with a customer, listen, be honest and always end with Thank you or Have a nice day.
All these are expected from a customer officer to the customer's in order to keep the customer because a satisfied customer will always make a repeat purchase. Thanks.
Customer Service Representative
Oceanic Bank Int'l Plc