Khater - Customer Service - Dubai, United Arab Emirates

Moataz Khater

Dubai, United Arab Emirates

Summary

Dear Sir / Madam,

I am writing to express my interest in applying for vacancies at your organization.

Based in UAE, I am currently employed as a Customer Service Rep at Alfuttaim Motors , reporting directly to customer relation manager .

I have a total of 6 years of full-time work experience. I believe that the skills I have acquired in the course of my professional and educational experiences will be valuable assets for your organization and/or your clients.

Attached are my contact details and detailed CV for your review. I would appreciate the opportunity to speak with a member of your recruiting team in due course. Thank you very much for your consideration.

Sincerely,
moataz khater
Dubai, UAE

Services

Customer Service

Summary:

Actually i have 7 years of experiance in cusotmer relation and now i worked at alfuttaim motors and search for better vacancy

Work History

Customer Relationship Management Officer

Al Futtaim Motors

From July 2013

M.R.S (Maintenance Reservation System):
* Manage customer booking for car maintenance.
* Using SAP System.
* Using ABS System for booking appointments.
* Offering new promotions to customers.
* Following up about the car service with customers.
* Sending a daily report including all calls status.

Legal Agent - Collection Dept. - Emirates NBD Bank

Hadaf El Khaleej - UAE

January 2013 - May 2013

Collect payments in past due bills.
* Create a list of people who have not made payments.
* Organize list according to severity of delinquency.
* Review terms of sales or loan documents.
* Inform client of overdue account and amount currently owed.

Customer Service Representative -High value

Vodafone

June 2010 - April 2011

Handling inbound calls for High value customers.
* Resolve customers' problems by clarifying issues; finding alternative solutions and escalating unresolved problems
* Handles customer questions, complaints, and billing inquiries.

Customer Service Representative

Sutherland Global Service

March 2009 - March 2010

Handling inbound calls.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems
* Maintains call center database by entering information.
* Answer inquiries by clarifying and providing information.

Guest Relation Officer

Sea Gull Restaurant

March 2007 - February 2008

Welcoming Customers.
* Checking them in the restaurant.
* Expecting and reacting to their requirements.
* Listening to and resolving complaints all through customers' stay.
* Sponsor a helpful image of the restaurant and guarantee guest contentment.

Store Manager

Double -Click Computer Service

June 2006 - March 2007

handling complaint
Customer Relationship Management Officer:
M.R.S (Maintenance Reservation System):
 Manage customer booking for car maintenance.
 Using SAP System.
 Using ABS System for booking appointments.
 Offering new promotions to customers.
 Following up about the car service with customers.
 Sending a daily report including all calls status.

Front office - Receptionist

Sheraton Al Montaza

July 2005 - April 2006

Welcoming customers.
* Building rabor with customers.
* Collecting needed info from customers.
* Updating customers' data on system.

Qualifications & Certifications

Law

Victory College

victory collage english school

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Moataz Khater provides the following services:


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