Vallescas - Virtual Assistant - Cebu, Central Visayas, Philippines

Michael Mark Vallescas

Cebu, Central Visayas, Philippines


Virtual Assistant


I have worked for more than 3 years (on and off) as freelance independent contractor at (most of it),, and, displaying flexibility in handling various tasks, such as:

→ ebay listings and product uploading to different e-commerce sites
→ analyzing data and preparing reports
→ basic seo (article re-writing, spinning, and utilizing of some softwares)
→ research and data entry
→ general transcription
→ basic video creation and presentation
→ basic web admin assignment (fixing bad html codes, re-layouting web pages)
→ project management
→ regular skype meetings with the employer and/or other concerned parties

You can check my feedback on the links below:,137,47,202

Work History

Business Development Officer | Sales Administrator

Taking You Forward Incorporated

From June 2013

Primarily responsible for administering the CRM and making sure that all prospects have proper follow-through. At the same time, I help in attracting new businesses and investments in the Asia Pacific by:

→ Mining leads and qualifying them for further sales negotiations.
→ Retains existing businesses in the region, and facilitating business expansion.
→ Provides face to face, email and phone contact support for business sectors, as well as manages information gathered from various sources.
→ Assists the company in establishing or expanding the company business by providing information on local market conditions, establishing contacts, business tools and funding opportunities.
→ Undertakes and/or direct industry research and economic market analysis to determine economic development opportunities suited to the region.

Technical Support

Teletech Inc.

July 2010 - July 2011

I have been working as desktop technical support for HP printer account. Job specifications include printer troubleshooting with customer service, and upsell via contextual offers.

Author Services Representative

Author Solutions

July 2010 - May 2013

Initially, I have worked as a customer specialist helping authors and non-authors meet their needs by assisting them on general requests, educating on the service and process requirements, and endorsing them to the respective departments for further assistance. At the same time, I have been acting as a QA analyst who is responsible for call recordings and evaluations of all customer support specialists under Xlibris imprint.

Then, I was deployed to the Australian-New Zealand market where I have been assisting authors in the submission of their book materials and concerns relating to the design and layout stage of the book publication.

Customer Support/Technical Support

Stream Global Services

September 2008 - May 2010

For almost two years with the company, I have been assigned to different customer service and technical support accounts:

1. Sprint Mobile - I handle customer service calls such as billing inquiries and disputes, selling and assisting customers with call plans that suits their needs, and basic troubleshoot.

2. Intuit Quickbooks Installation - I handled both customer service calls such as account and product inquiries, and technical support wherein I walked the customer through the entire software installation and make sure that it's working; otherwise do basic and advanced troubleshoot. The role also entails upsell on support plans so the customer can get support for all their software concerns.

3. Qwest DSL - I helped the customers diagnose and troubleshoot modem and Internet connection
problems, as well as selling speed upgrades to make sure they get the best service offer.

Qualifications & Certifications

Bachelor of Science in Nursing

North Valley College Foundation

Bachelor of Science in Nursing

Davao Doctors College

Bachelor of Science in Computer Science

Univeristy of Southeastern Philippines - Obrero Campus

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