Laporre - Customer Service Representative - Manila, NCR, Philippines

Melvin Laporre

Manila, NCR, Philippines

Services

Customer Service Representative

Summary:

Using the AVAYA system, he answered inbound calls for placement of orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. Sell product and place customer orders. Provide customers with product and service information. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using I-DOX, IMPACT and DISCUSS software applications. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues and misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements.

Work History

admin asst/marketing officer

Arcmind System Inc.

January 2011 - January 2013

Provides administrative support to the immediate superior
Sets up and coordinates meetings, conferences, travels, strategic planning sessions, trainings and other related activities and programs
Answers queries and phone calls
Meet and greet clients and visitors
Assists in all Customer Interfacing Accounts' activities such as Strategic Planning, Teambuilding, etc.
Assists in all HR-related org-wide activities such as Leadership Summits, HR on the Road whenever necessary.
Performs administrative duties such as liaison work, scheduling, filing, coordination, logistics, reports preparation, etc.

Marketing officer/front liner

kainan cafe/singapore

July 2009 - September 2009

As an Operations Manager, he is responsible in the day to day operations and other activities of the restaurant and bar. He also helps in the development of business initiatives and market saturation.

customer service representative

acqure asia pacific

September 2007 - March 2009

As a CSR for an Australian dedicated offshore customer contact solution provider, servicing both Australian and New Zealand (ANZ) markets, specializing in design, implementation, and management of inbound and outbound customer contact solutions, he answered inbound calls for general customer inquiries.

Customer service representative

APAC Customer Services

January 2007 - January 2008

Customer Service Representative

Acquire Asia Pacific

September 2007 - March 2008

As a CSR for an Australian dedicated offshore customer contact solution provider, servicing both Australian and New Zealand (ANZ) markets, specializing in design, implementation, and management of inbound and outbound customer contact solutions, he answered inbound calls for general customer inquiries.

customer service representative

apac customer service inc.

September 2006 - February 2007

Using the AVAYA system, he answered inbound calls for placement of orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. Sell product and place customer orders. Provide customers with product and service information. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using I-DOX, IMPACT and DISCUSS software applications. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues and misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements.

Customer service representative

APAC Customer Services

September 2006 - February 2007

Using the AVAYA system, he answered inbound calls for placement of orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. Sell product and place customer orders. Provide customers with product and service information. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using I-DOX, IMPACT and DISCUSS software applications. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues and misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements.

marketing officer/buisness development officer

innova technolgy solution

January 2003 - May 2006

As a BDO, he is responsible in investigating the business requirements of prospect clients. He also conducted Company Presentation and pre-sales support. He also handled Account Management.

As a Marketing Officer, he is responsible in preparing marketing collaterals including Company brochures and other presentation materials. He investigates and qualifies the requirements of the prospect clients by sending mail shots, phone calls, follow ups and courtesy calls, and setting up appointments and Company presentation meetings. He also monitors activities and coordinates any updates with the clients. He prepares monthly status reports for Management meeting. He also updates the Client database for any changes and updates of client information. He also provides support to the Marketing Team by providing weekly client appointment schedule to each team member.

business Development officer/Marketing offcer

Innova Technology solution inc.

January 2003 - May 2006

As a BDO, he is responsible in investigating the business requirements of prospect clients. He also conducted Company Presentation and pre-sales support. He also handled Account Management.

As a Marketing Officer, he is responsible in preparing marketing collaterals including Company brochures and other presentation materials. He investigates and qualifies the requirements of the prospect clients by sending mail shots, phone calls, follow ups and courtesy calls, and setting up appointments and Company presentation meetings. He also monitors activities and coordinates any updates with the clients. He prepares monthly status reports for Management meeting. He also updates the Client database for any changes and updates of client information. He also provides support to the Marketing Team by providing weekly client appointment schedule to each team member.

Customer Service Representative

Stores Specialists, Inc.

April 2002 - January 2003

As a Store Sales Consultant, he is responsible in customer services, merchandise display, inventory control, store accounting, control store sales promotion, security and safety. He also handles customer complaint due to damage or returned merchandise. He has shown remarkable performance in ensuring proper system of sales from selling to payment processing. He also handles housekeeping, personal services, store sales, customer and in-house services. He mentors new Sales Consultants by Transfer of Information (TOI) method.

Store Supervisor

Anonymous Shop Inc.

January 2001 - March 2002

As a Store Supervisor, his primary responsibility is staff management, customer services, merchandise display, inventory control, store accounting, control store sales promotion, security and safety. He provides analysis and recommendations of sales operations to Management through periodic interviewers and assessment of store personnel. He also handles customer complaint due to damage or returned merchandise. He has shown remarkable performance in ensuring proper system of sales from selling to payment processing. He also formulates policies and procedures. He also handles housekeeping, personal services, store sales, customer and in-house services.

production assistant/event coordinator

self expression

June 1999 - April 2000

As a Production Assistant, he is in-charge of the talents and coordination of events and programs including schedule. He is also assigned in doing mail shots to prospect clients. He is also responsible in stage design and lay-out.

office coordinator/event coordinator

global health manille

August 1998 - February 1999

As an Office Coordinator, he is responsible in preparation and filing of documents. He also provides administrative support to employees by supplies requisition, monitoring and control. He handles data encoding of sales and other documents as required. He also prepares attendance reports, sales reports and other Adhoc reports as requested by Management. He conducts product seminars and forums.

Projects

applicant

im working on to have a dayshift job weekends off.applying abroad as well.

Qualifications & Certifications

BS.Hotel Restaurant Management

St Jude College

Professional caregiver

AMA school of medicine/St Augustine

BS.Hotel Restaurant Management

St Jude College

vocational

St Augustine School of Medicine/AMA school

St Augustine School of Medicine. AMA College

St. Jude College Manila

BS. Hotel Restaurant Management

st Jude college

Informatics Computer Institute

Sacred Heart High School

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