Shah - CCNA, CCNP, Network Routing, Switching, MPLS. - Mumbai, Maharashtra, India

Mitul Shah

Mumbai, Maharashtra, India


I love making friends and having lotzzzz fun !!!!!I love surfing, chatting and sitting hrs. in front of pc playing games and surfing.Listening to music is my fav. pass time!!!
i like playing racing & mission games..I am much in to doing Research N Development in Technology N 2 share my information wid others...n i love 2 be my friends...just roam around wid dem n talk wid tem...Wanna build a career In Networking N Systems Security...Have big plans for that...


CCNA, CCNP, Network Routing, Switching, MPLS.


Have a good technical network background. Working knowledge of major networking components & hardware components. Ability to explain technical issues clearly to non technical colleagues.
CCNA (Cisco Certified Network Associate) CISCO ID: CSCO12189199
Network Routing

Work History

Engineer - Service Operations

Netmagic Solutions Pvt. Ltd

From July 2012

• Carry out the first level of troubleshooting on Networks and Applications.

• Thorough knowledge of all Network protocols

• Work in a 24 X 7 Environment (NOC).

• Extend technical support the Clients over email and phone

• Responsible for the uptime of the various client projects being managed / monitored

• Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the

escalation Matrix defined

• Raise and also technically update the tickets in ticketing system for all the issues handled /

worked upon

• Shift report generation on daily issues handled / escalated in the form of Daily reports

• Work on the change request and new Installations Apply patches to the OS / applications

or upgrade the applications as and when required, as per the approval from the respective

Team Leaders

• Monitoring & Management of Backup Application Support Mail applications

• Ensure earlier resolution to the issues to meet SLA Following up with Vendors hardware &

software whenever required & resolve issues by minimizing downtimes

• Adequate knowledge and experience in configuration of Cisco or Juniper Switches and


• Working knowledge on LAN, WAN

• Experience in routing protocols like RIP, BGP, EIGRP, and OSPF

Received an award for The Best Incident Manager for the quarter January 2013 – March 2013.

Qualifications & Certifications

Holy Cross Convent School

LN College of Management and Technology

Holy Cross Convent

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