Limbachiya - Soft Skills Training - Ahmedabad, GJ, India

Mitti Limbachiya

Ahmedabad, GJ, India

Services

Soft Skills Training

Summary:

Can coach, train and conduct lectures on Soft Skills as a subject which includes topics like Communication Skills, Motivation Skills, Leadership, Conflict Management, Body Language, Personality Development, Conversational Skills, Customer Service, Handling Customers/Clients, Employ-ability Skills, Interviewing skills, etc.

Work History

Visiting Faculty

Shanti Business School

December 2012 - December 2012

Visiting Faculty at Shanti Business School

Subject - Soft Skills

Training Coordinator

SHANTI EDUCATIONAL INITIATIVES

April 2012 - April 2012

- Creating Online resources related to Different Teaching Techniques & in Soft Skills area

- Responsible of conduct Training events and talent promotions for teachers and school

- Conducting and organizing trainings for School teachers as well as Students.

- Conduct Organization Development Training for Chiripal factories, SAS schools (Surat, Kheda, Kalol, Ahmedabad and Jaipur), colleges and Non- Operational team.

- Conducting training for Students from Class 1st- 6th on Communication Skills, Personal Grooming, General Etiquette and Mannerism, etc

- Develop Training related content for schools

- Train Teachers, Administration team, Leaders, Principals on Soft Skills and leadership training

- Coordinate with Trainers for Training programs and workshops

Freelance Trainer

Self

January 2012 - January 2012

I specialize in conducting Voice & Accent (US, UK & neutralization accent), Communication skills, Soft Skills, Product & Sales Training . A wide range of sales, service and communication training programs designed to help your people realize their true potential and allow your organization to achieve its goals. Please contact me on gmail- mitti.limbachiya@gmail.com

Manager- Training & Quality

Denmit Interactive Solutions Pvt Ltd

December 2011 - March 2012

• Conduct Training based on Product, Sales, V&A neutralization, and Soft Skills
• Create modules all the V&A, communication, skill-based and organizational development trainings.
• Identify, Analyze and Implement Training needs and improvement within the organization for enhancing performance
• Monitoring the progress of the team members and help them achieve their target by constant coaching
• Calibrating phone calls and provide them with the feedback on product, sales and soft skills
• Attending weekly client calibration calls and discussing the strengths and opportunity of the team
• Assist recruitment drives during the interviews

Sr. Trainer

Etech, Inc.

May 2010 - November 2011

• Managing a team
• Day to day responsibilities includes training batches on Product, Sales, & Soft Skills
• Documentation of Reports
• Monitoring the progress of the Trainers on their performance
• Training new trainers as per the requirements.

• Handling escalations and problem solving

Universal Trainer

Etech, Inc.

October 2008 - May 2010

-Day to day responsibilities includes training batches on Product
-Preparing batch reports.
-Training the trainees on product as well as on Sales
-Training the trainees on Soft skills
-Monitoring the progress of the agents on the production floor and giving guidance to improve their productivity.
-Day to day responsibilities includes training batches on UK & US Voice and Accent for efficient production by the trainees.
-Training new trainers as per the requirements.

Voice & Accent Floor trainer

Etech, Inc.

February 2008 - September 2008

-Day to day responsibilities include training batches on UK Voice and Accent for efficient production by the trainees on the production floor.
-Monitoring the progress of the agents on the production floor and giving guidance so as to improve their productivity.
-Keeping a track of the profitability of the respective campaigns, and monitor the completion of the campaign requirements, so as to complete campaign objectives.
-Counseling current agents on the production floor; discussing their strengths and opportunities and help them solve their on - phone issues

Tele Sales Representative

Etech, Inc.

July 2007 - January 2008

-Responsible for calling customers of the client company in the United States and sell them the products as per the company rules and regulations.
-Maintain a continuous record of the performance being given and making sure the performance is as per the set standards.

Sr. Trainer

Etech

From January 2007

Quality Analyst

Moksha Business Solution

November 2006 - June 2007

-Counseling current agents on the production floor; discuss their strengths and opportunities and help them solve their on - phone issues.
-Monitoring the progress of the agents on the production floor and giving guidance so as to improve their productivity

Tele Sales Representative

Moksha Business Solution

April 2006 - October 2006

-Responsible for calling customers of the client company in the United Kingdom and sell them the products as per the company rules and regulations.
-Maintain a continuous record of the performance being given and making sure the performance is as per the set standards.
- Calling the prospects and providing them Re-Mortgage and Loans (Secured and Unsecured loans)

Qualifications & Certifications

DBA

National Institute of Managament

IRDA certified

IcIci Prudential

Bachelor of Commerce (B.Com.)

Gujarat University

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Mitti Limbachiya provides the following services:


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