Knowledgeable in Microsoft Windows 7 – Word, Excel, Power Point, Adobe Photoshop
Administrative Assistant / Quality Auditor
APAC-NCO An EGS Company
From February 2008
Mails Process Administrative. Support Outsourcing Incoming Mail Group
Responsible in processing outsourcing mails sent by the Correspondence Automation Team. This includes accurately analyzing the mails, tracking /categorizing, updating the host system and sending it to their respective Clients (Point of Contact).
Analyzes data samples so as to determine whether a certain process was correctly performed or not, and generate report on those findings. Audit findings are based on the processes approved by higher management. Reports must always be accurate, factual and always certain on the analysis that it cannot be successfully challenge.
Debt Collector / Account Specialist for Collections
For accounts: T-MOBILE, BANK OF AMERICA and GE OUTSOUCING
Communicate and negotiate with clients that has delinquent status on their accounts by offering some payment options or payment plans that could help them to get back on their feet.
Customer Service Representative
Sykes Asia Inc.
October 2007 - January 2008
Receive calls and assist customer in activating their phone as well as troubleshooting and other technical and financial concerns.
Qualifications & Certifications
Bachelor of Science major in Management Information System
AMA Computer College
Bachelor of Music Major in Voice
University of the Philippines