Sanguyo - Computer Literate - Philippines

Mitchelle Sanguyo

Philippines

Services

Computer Literate

Summary:

Knowledgeable in Microsoft Windows 7 – Word, Excel, Power Point, Adobe Photoshop

Work History

Administrative Assistant / Quality Auditor

APAC-NCO An EGS Company

From February 2008

Mails Process Administrative. Support Outsourcing Incoming Mail Group
Responsible in processing outsourcing mails sent by the Correspondence Automation Team. This includes accurately analyzing the mails, tracking /categorizing, updating the host system and sending it to their respective Clients (Point of Contact).

Quality Auditor
Analyzes data samples so as to determine whether a certain process was correctly performed or not, and generate report on those findings. Audit findings are based on the processes approved by higher management. Reports must always be accurate, factual and always certain on the analysis that it cannot be successfully challenge.

Debt Collector / Account Specialist for Collections
For accounts: T-MOBILE, BANK OF AMERICA and GE OUTSOUCING
Communicate and negotiate with clients that has delinquent status on their accounts by offering some payment options or payment plans that could help them to get back on their feet.

Customer Service Representative

Sykes Asia Inc.

October 2007 - January 2008

Receive calls and assist customer in activating their phone as well as troubleshooting and other technical and financial concerns.

Qualifications & Certifications

Bachelor of Science major in Management Information System

AMA Computer College

Bachelor of Music Major in Voice

University of the Philippines

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