Aswal - Dispute Analyst - New Delhi, DL, India

Mitali Aswal

New Delhi, DL, India


Dispute Analyst


I deal with Credit card related disputes which are set up by U.S American Express card holders. As a part of my profile, i am supposed to process rebill, charge back or a write off (from American Express P&L account) per the dispute received. A dispute can be set up via phone, email due to common reasons like overcharge, paid direct, unauthorized and a fair resolution needs to be taken on each case within policies and procedure of American Express,

Work History

Senior Disputes Analyst

American Express Private Limited (AESC-I)

From October 2011

• Resolve Card member queries in relation to charges posted on Card accounts, working within specific timeframes laid out by United States Fair Credit Billing Act.
• Process financial adjustments to Cardholder and merchant accounts adhering to quality and compliance guidelines.
• Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
• Responsible for updating team member in process updates and helping them in reducing process gaps.
• Obtaining and evaluating the customer / service establishment's responses for providing resolution to the dispute based on research, company policies and federal laws.

Current project in hand: Assisting manager in reducing the team write offs

Major -
Minor - Fashion Design

Qualifications & Certifications

Delhi University

Fashion Designing


Web Designing



Adarsh Public School

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