Garrett - Master Barber - Livingston, TN 38570, USA

Misti Garrett

Livingston, TN 38570, USA

Services

Master Barber

Summary:

⦁ I am the owner of the Dixieland Barber Shop. I deal with all accounting, customer service
⦁ and merchandising.
⦁ Gathered and verified all required customer information for tracking purposes.
⦁ Addressed and resolved customer product complaints empathetically and professionally.
⦁ Defused volatile customer situations calmly and courteously.
⦁ Evaluated consumer reports on a monthly basis.
⦁ Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
⦁ Identified chronic customer issues by creating and maintaining customer complaint log.
⦁ Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Work History

Great Clips

November 2011 - October 2012

My job duties in titled:

• I was a Master Barber. i made people look and feel their best. whether it was a hair cut,
• style or just a trim.
• I also had to deal in customer service, I had to deal with complaints, compliments
• just any concerns, issues or questions a customer may have. I also had to deal with • merchandising. I sold many hair care products products. I love dealing with the public,
• love meeting and connecting with new people.
• Answered a constant flow of customer calls with up to numerous calls per minute.
• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.

Dixieland Barber Shop

May 2011 - June 2013

(now)

• I am the owner of the Dixieland Barber Shop. I deal with all accounting, customer service
• and merchandising.
• Gathered and verified all required customer information for tracking purposes.
• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Evaluated consumer reports on a monthly basis.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Identified chronic customer issues by creating and maintaining customer complaint log.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Customer service repisenitive (Call Center)

Allied Home Medical

February 2009 - June 2009

Energetic employee with strong time management skills who thrives in a fast-paced, dynamic environment.
• Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
• Call Center Representative with expertise providing customer support in high call volume environments.
• Exceptional computer aptitude and telephone etiquette.
• I answered any questions or concerns the customer had on our products. I checked and handled insurance documents for the client and doctors office's. I made sure that our product was shipped and delivered in a timely manner and prfessional fashion. I handled some of the billing requirements for the company and insurances.

Qualifications & Certifications

customer service and business

Mister Waynes school of unisex hair design

Basic High School Dipolma

Hermitage Springs School

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