Mugagadeli - SAP - Pretoria, GP, South Africa

Mishumo Mugagadeli

Pretoria, GP, South Africa


SAP Basis Certified
SAP GRC Certified




Server Support
Desktop Support
SAP Basis
Network Support

Work History

I.T Engineer

From May 2011

Reference Thabiso Madisha (082220978) Senior I.T Engineer

Render I.T Support Service to head office and site users (Sites include kusile, medupi, exarro, boosendaal, witbank office, lion project, sundra)
Ensure the smooth operation of all ICT Systems
Desktop support and server support
Responsible for1st and 2nd line support on I.T Facets with the company
Support Active directory and Exchange incidents
Support and maintain Tubular software, applications and interfaces
Microsoft environment (Win 2008 R2, Win XP, Win7, Vista and Microsoft Office)
Install pastel, bwbs time, harmony, clock machine application, sage, c-track and etc
User Training (MS Office, T&A system, bwbs clocking system and blackberry)
Internet, Intranet and email provision
Upgrading and expansion of the companies' telecom and security
Setup LAN and sites using cabling equipment, d-link switch, cisco switch and 3com switches
Blackberry email support
Mitel Telephone system support (IP Telephone System)
Printer support
Setup and support mobile offices at various sites
Support Wireless I.T network infrastructure (Satellite, TP-Link, 3g, VPN).
Resolve network/cabling problems (cable crimping, testing and racking)
Make sure that all site office can access all I.T resource
Make sure that all site adhere to I.T standards
Make sure that all site offices are well setup prior installation of I.T infrastructure
Maintain and administer server room, boardroom and training center facilities
Communicate with all contracted third party vendors if third party product needs escalation e.g (Aircon, Cabling, switchboard and teleconference, training equipment)
Log and follow up incidents logged with third party vendors
Communicate with internal electrical department with electrical matters
Asset management
Provide user with appropriate support and advice
Provide user's orientation to new user on technology
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks,...

Senior I.T Technician (Contract)

Limpopo Province

October 2010 - April 2011

Duration October 2010 - April 2011
Position Senior I.T Technician (Contract)
Reference Robert Scherman (I.T Service Quality Regulator)
082 406 4674

Reason for leaving Contract End

Serve as main point of contact on all IT-related matters for 9 sites at the mine
Maintain ad-hoc support to all users to ensure effective usage of the IT systems according to client needs
Desktop Support
Server Support (When required or necessary)
Printer Support
Trouble Shoot LAN and WAN problems
Maintain sound IT principles, policies and procedures
Remote Assistance and Telephone Support
Support Media converter and Cisco switch technology
Active Directory (Active Directory Users and Computers Version 6.1.7)
User Profile Administration
Close, update and escalate logs on the marval service desk system
Create users on Active Directory (Server 2008 R2)
Create Mailboxes on exchange 2010
Perform Migration where necessary
Altatsa Domain Management
Communicating with third party vendors
Windows Server 2008 (R2 Standard)
Software and Application Support
Support Office Packages
Install and troubleshoot SAP
Support Anglos Applications (MGSIs)
Maintain Server Room Environment
Asset management
Communicate with third party vendors
Manage logged calls on the Helpdesk System
Make sure that all computers got the latest Anti-Virus and are updating
Give weekly feedback to senior management on whats happening onsite
Monitor servers, switches and router using monitoring software
Remote support to other site using remote tool (VNC, Remote Desktop and Net Meeting)
Attend Standby logs after hours and weekends

Senior I.T Officer (Contract)

Andre Du Preez

November 2008 - September 2010

Reference Andre Du Preez (Project Manager)

Reasons for Contract end

Serve as main point of contact on all IT-related matters.
Provide day to day leadership and direction to desktop and network operation and activities within the regions
Attend all logged call within the region as per SLA (Desktop and Laptop Support)
Provide technical advice to the user base of the department
Performing day to day break fix support on hardware, software, LAN and WAN.
Manage LAN and WAN Connectivity (Communicate with Networks, Sita and Telkom)
Troubleshoot all network related problems
Inter-Linking all network resources with the department
Serve as contact with 3rd party vendors (Proline, Meccer, Brother)
Perform asset management duties and keep track of hardware peripherals within the department
Support all the departments' software and applications
Determine and manage the infrastructure requirements of the department to ensure a stable and efficient environment at the Regional Offices, Border Posts, Satellite Office and mobile trucks.
Manage ICT operations and overseeing the technical support team to minimum disruption to service delivery
Plan, analyze, manage and monitor the connectivity and render advice to technical changes in the ICT environment.
MainFrame printer support (Nucleus, Bvr, Hanis, Track and Trace, BAS, Logis and Persal)
Support on Microsoft operating systems and packages
Analyze problems reports to identify trends and take appropriate prevention a

Inventory Management Consultant

Time Quantum Technologies

December 2007 - August 2008

Department of Finance Mafikeng

Duration December 2007- August 2008
Position Inventory Management Consultant
Reference Frans Dewet (Project Manager)
083 291 1558 or 011 541 1600

Reason for Contract end

Roll-Out, Maintain and Manage the E2 Walker Financial System for North West Provincial Government various department stores or stock-rooms. Administer the procurement and financial functions of the e2 walker financial system
Desktop, LAN, WAN, Printer, Application support (trouble-shooting)
Hardware and software installations
Remote assistance (telephone support)
Install and configure mocha to allow printing through the system
Ensure Support to IM user and Senior Management with regard to computers, networks, printers and E2 Walker system
Provide pre and post implementation support
Implement and training of users how to use E2 Walker System
General office administration
Administer inventory events
Reporting and filing activities (Attending meetings with senior Management)
Maintain and manage northwest government stock rooms
Make sure that users interact (use) with the implemented system
Keep track of inputs and outputs done on the e2 walker system
Gather data for back office (Items, IPs, Errors, and Recommendations)
Stock control over the e2 walker financial system (Adjustments)
Identify gaps or problems on the IT systems
SLA and call log management
Physical count of stock in the stock rooms
Update database mainframe with relevant data
Ensure that necessary stock levels are maintained
Data management (Documentation of information)
Naming of bins and material IDs in the stock rooms
Make sure all relevant software on work stations is loaded
Log calls on behalf of users at stores
Liaise with different government units
Perform basic project management task
Abide to time frame set to specific project
Generate reports for users and management
Create innovative solutions for problems
Share role with business...

IEC Results Auditor

IEC Ballot Verification

(Eastern Cape)

Field Service Engineer


December 2006 - November 2007

Reference Freeman Akakpo (Senior Field Service Engineer)
0836075331 or 0840349592

Reason for leaving Offered senior position

Provide support of all end users devices such as desktops computers, notebooks computers, operating systems and company applications.
Making sure that the day to day running of computer and servers on the network is optimized at GijimaAst and contracted clients
Also make that all client based application are fully optimized as per user requirements.
Respond on logged calls by clients within agreed SLA
Update day to day logs on remedy system
MS Office Suite, Internet Explorer, Internet E-mail, Virus Protection, Patches on O/S
Hardware Maintenance - PCs, Notebooks, Printers, Servers, Peripherals
LAN Administration - File & Printer Server, Access & File
Security, User Profile Management, Virus Protection, Capacity Planning, Script creation, Server tuning and optimization
Server Maintenance - Hardware, Software, Messaging & e-mail, DHCP and DNS, Security and TCP/IP, FTP
SAP Administration and Maintenance - Backup System Management, Printer definition and admin, Installation, Menu set-up and shutdown & restart, Spares holding.
Full maintenance on UPS
Install Cisco Switches when expanding LAN at some clients
Access control system support
Networking skills (Trouble-shooting)
Warranty Checks from 3rd Party
Also perform Standby duties weekdays and weekends

Supported Clients:
Click SA
Musica SA
Discom SA
CD Warehouse
Parmalat SA
Renualt SA
Capitec Bank
Murray & Roberts
Gijima Ast
Genrec Engineering (M&R)
Sishani (M&R)
Ninham & Shands Engineering
Southern Sun
Old Mutual
Hulett Aluminium (Hydro)

I.T Systems Administrator

SABT Inc Chartered Accountants

May 2005 - November 2006

Reference Miss Jennifer Dibakoane: HR Administrator

Reason for leaving Offered senior position (Recalled to join AST)

Provide support of all end-user devices such as desktops computers, notebook computers, operating systems and company applications. Making sure that the day to day running of computers and servers on the network is optimized.
Basic User Training (Microsoft Office and Operating System)
Domain and Workgroup Management

Field Service Engineer (Retail and Corporate Environment)

AST Group Holdings

May 2004 - May 2005

Reference Mr. Brian Isaac: Field Service Manager: DTS

Reason for leaving Offered senior position

Support ABSA Banks I.T Systems
Making sure that the day to day running of computers on the network is optimized.
Resolve day to day logged problem (logged on remedy system)
Basic User Training (Microsoft Office and Operating System)
Hardware and software installations
Installations of Virus patches
Installations of Computer associates software (SDO)
Mapping networks drives for users
Provide support to all end-user devices such as desktops computers, notebook computers, operating systems and applications.
Desktop support technician duties
Troubleshooting LAN and WAN related issues
Upgrading and repairing computers
Support windows based operating systems (mix mode environment)
Install and support Microsoft office packages
Installing, supporting and updating AV software.
Running and Restoring Back ups.
Configuring access to network resources
Installing and configuring printers and network printers
Moving users profiles from one machine to another even on laptops and user profile management.
Connect printer (network printers also) HP, Lexmark, Xerox, Oki.
Support ABSA BDI1 andBDI2 machines
Pin-pads and MSRE (at Branches)
Put machines on to the Absa Domain
Generate Computer names
Perform Site Investigations
Install Unicenter software on work Stations and notebooks
Support Internet and Intranet bases applications
Support user email (Outlook Express and Microsoft Outlook)
Support ABSA based applications and approved 3rd Software:
Host 3270
IBM Entire-Connect system
AS400 (install and configure)
Right fax and Paper port
Terminal Server and Harvey Jones
Basic support on Win NT 4.0 & Win 2k Domain Servers for various ABSA branches
Asset management (serial numbers and service tags)
VPN support
Configure, Install and maintain the Dial-up connection for ABSA remote access via RAS using various modems.
Creating users & removing users...

Technician / I.T Trainer (Volunteer)

ACK Computer College

January 2003 - June 2003

PC Maintenance
Train A+ (Hardware & Software)
IT Support
Data Capturing

Reference Dr De-Graft Ansere: Director at ACK Computer College

Technical Consultant (Volunteer)


July 2003 - September 2003

Installing New Computers
Installing User Software
Fixing and Upgrading Computers
Handle IT Enquires
Changing Computer Components
Office Admin Work

Reference Mr. Abe Motsoane: Managing Member at Care4IT

IRT Helpdesk Agent (Contractor)


October 2003 - December 2003

To Ensure a High Level of Customer Satisfaction by serving customers with initial phone response to the Microsoft Helpdesk

Reference Mr. M Bugana: Colleague at Microsoft

World Client and Web Admin

Support and Maintenance

Barracuda Spam Firewall
Email, Internet and Intranet
Remote Desktop
Remote/Telephone Assistance to other Branches
Network Administration (LAN and WAN)
Wireless Support
ADSL Support
Avi-Tools (Maintain and update)
Providing training and auditing and assessing the IT infrastructure
Network Printers/LPT1
Server Support (Applications, Active Directory, Mail, Intranet)
Software and Hardware Support and Maintenance
Support Multi-user Operating system
Asset Register Documentation
Fault Finding (Network, Workstations, Laptops)
Office Scan Anti-Virus
Back-Ups (daily and server)
SAB&T Cabling (Color code, connectors, boots, ducting.)
Cable lay-out
Test fax lines (log calls with Telkom)
Servers (Support)
User Profile Management
Helpdesk System
Roll out Software throughout the branches (scheduled project)
SABT Home Based Applications:
Risk Advisor
Great Soft
Accfin (Main Accounting Package)
Support Phone and Fax System

junior technician


July 2002 - September 2003

to gain experience so I can be more marketable in the I.T job market:

Name of Company TACSA

Junior Technician (Volunteer)

July 2002 - December 2002

Fix and Upgrade Computers
Maintain Computers

Reference Mr. E.N Dlakavu: Supervisor

Qualifications & Certifications

Tshikevha Christian School

Service Management and Practice

Prometric Testing Center

Background and history

Prometric Testing Center

Project Management

College Campus Pretoria

Business Management

College Campus Pretoria

Design and Implementation

Intec College

Tshikevha Christian School

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