Rhoden - Claims Handler - Kingston, Saint Andrew Parish, Jamaica

Miriam Rhoden

Kingston, Saint Andrew Parish, Jamaica


Claims Handler


I have experience in managing motor, liability and property claims.

Work History

Marathon Insurance Broker

Trinidad Terrace

From October 2012

Special Projects Coordinator Kingston 5 Present
➢ Oversee and execute special projects assigned by the Chairman, CEO and Operations Manager.
➢ Draft Insurance Brokerage Contracts as assigned by the Chairman.
➢ Research and compile quarterly Insurance Newsletters for dispatch to corporate customers.

Marathon Insurance Broker

From August 2010

Senior Claims Officer Kingston 5 Present
The responsibilities outlined below along with supervising the claims department.

Claims Officer

Corporate and Personal Lines

From July 2010

➢ Overall responsibility for coordinating, supervising and managing Corporate and Personal Lines' claims through the Organization. Ensuring that performance standards and quality of work required by the Company are maintained.

➢ Analyse all claims submitted for all our branches and decide whether it is covered by the policy, appoint insurance Loss Adjusters and Assessors when required and necessary, manage long-term outstanding claims and re-assess them regularly, make recommendations and negotiate claim settlements, inform clients if claims are valid, determine liability and perform accident reconstructions when necessary, organize timely payments to clients, make sure all enquiries and payments are dealt with quickly, keep clients' files updated, record payments made and received, and contact independent experts in the case of disputes and attend disputes tribunals.

➢ Prepare Loss Ratio reports for reviewing and considering Corporate and Personal Lines portfolios. Prepare claims experience reports to expedite the renewal processes for our Account Executives.

➢ In addition to my claims responsibility, I brainstorm to develop insurance schemes, packages and programs for our government tenders in the capacity of a lead coordinator.

Department of Community Health & Psychiatry UWI, Mona May 2008 -
Database Creator/ Data Entry Kingston 7 August 2008

❖ Created database for the post test carried out by the project and entered the information collected from the field workers via questionnaires.

Marathon Insurance Broker

From November 2008

I currently hold a supervisory claims position

Data Entry/ Analyst

Department of Community Health & Psychiatry

From March 2007

Kingston 7 October 2007

➢ Entering primary data collected from a Health Impact Assessment in Clarendon and helped to analyze data using the SPSS software.

Qualifications & Certifications


University of London

Financial Securities Management

University College of the Caribbean

Data Operations

University of the West Indies

Bachelor of Art in History

University of the West Indies


University of the West Indies

Advance Claims Negotiation

College of Insurance & Professional Studies

College of Insurance & Professional Studies

College of Insurance & Professional Studies

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