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Menne - Secretary - Sale, England, UK

Miriam Menne

Sale, England, UK

Services

Secretary

Summary:

Diary Management, Travel and Meeting arrangement, MS Office, assisting at meetings

Work History

German Customer Service Administrator

M&I Materials Ltd

From December 2013

Complaint Management
Processing Orders
Advising Business customers over the phone and via email
Translations of documents and websites
Sending out Quotations
Liaising with the warehouse
Order Forecast
Working closely with the BDM's

Marketing

Speciality Linens

May 2012 - November 2013

Whitefield, Manchester, UK
Managing the German Market
Complaint Management
Processing Orders and Payments
Advising customers over the phone and via email
Translations of documents and websites
Liaising with the warehouse, the laundry and manufacturing
Marketing
Account management for Hotel and Restaurant Accounts (B2B)
Arranging deliveries and collections through courier (DPD)
Supervising temp Staff for holidays etc.

Market Researcher

Ipsos MORI

October 2011 - November 2011

Market Research Interviewer

Ipsos MORI

October 2011 - November 2011

Consumer Service Professional

Sitel

March 2011 - October 2011

Customer Service Adviser

Mr Green Service Rapid Ltd

November 2011 - April 2012

Dealing with customers
Complaint management
Checking and processing Payments (for AT/DE/UK/SW)
Schedule the Shiftplan for the DE/AT Team

Customer Service Professional

Sitel

March 2011 - October 2011

London, UK
Dealing with customers
Placing orders
Processing refunds
Complaint management
Translate documents English to German

Consumer Service Advisor

Lego Company Ltd

October 2010 - March 2011

Secretary

schule am ellerbach

April 2010 - October 2010

Seasonal Consumer Service Adviser

LEGO Company Ltd

October 2010 - March 2011

UK
Dealing with consumers
Order processing
Complaint management
Monitoring complaints
Sales of LEGO Products and replacement parts

Librarian

April 2010 - October 2010

Schule am Ellerbach

Catalogue Books
Sorting
Working with children

Finanzamt

October 2009 - March 2010

(Tax office) Bad Kreuznach

Team Assistant

Deutsche Telekom AG

February 2007 - February 2008

Customer Service

Deutsche Telekom AG

February 2007 - February 2008

Elektro Ries GmbH & Co. KG

October 2006 - January 2007

Engineering Office H. Kunkel

January 2006 - October 2006

2006

Dalkia/ American Express

April 2005 - December 2005

Telephone (receiving calls, putting them through)
Booking Conference rooms
Catering
Visitors and guest reception & support
Evaluation processing

Customer Service

Arwa Personaldienstleistungen GmbH

April 2004 - March 2005

Arnold Rubies GmbH

October 2004 - February 2005

Beinbrech

March 2004 - September 2004

Gemeinnützige Baugenossenschaft GmbH

January 2002 - September 2003

Customer service

Reh Kendermann, Winery

January 2001 - February 2001

Administration
Invoicing and auditing
Application processing
Sales of different Wines and Champagnes
Secretary / Assistant / Administration

Ehrfeld Mikrotechnik GmbH

July 2001 - December 2001

Verband der Deutschen Prädikatsweingüter

March 2001 - July 2001

NSM Storage

October 2000 - December 2000

Löwen Entertainment

February 2000 - September 2000

Secretary

Manpower Inc.

May 1999 - September 2003

Diary management

Oppenheim Real Estates

May 1999 - January 2000

Travel management
Organisation of conferences, training courses
Account control
Receptionist

Health Care Assistant

Injections

July 1994 - June 1998

various Surgeries, Germany
Bandage application
Injections
Blood collection
Accounting
Assist for Surgeries
Monitoring sensible Patient data
Working at the busy reception, answering calls
Take care of the patients

Qualifications & Certifications

Berufsfachschule Gewerbe und Hauswirtschaft

BFSHWSS

Integrierte Gesamtschule Kastellaun

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