Aristondo Sanz - Reservations/ Revenue Manager - Dublin, Ireland

Miren Bakarne Aristondo Sanz

Dublin, Ireland

Services

Reservations/ Revenue Manager

Work History

Events Coordinator. www.castlemartyrresort.ie

CASTLEMARTYR RESORT

From January 2013

*Conferences, Groups, Weddings, Private Events
*Site inpections, Fam Trips, Dealing with daily enquiries
*Contracting, organising, coordinating and supervising any event
*Invoicing

H) Member of Relais & Châteaux

THE CLIFF HOUSE HOTEL

July 2009 - December 2012

Ireland. Chef du Rang / Head Waiter at The House Restaurant. Ireland's First One Star Michelin Hotel Restaurant. www.thecliffhousehotel.com

Reservations/ Revenue Manager

THE CLIFF HOUSE HOTEL - 5*H) Member of Relais & Châteaux

February 2008 - May 2008

Ireland. Manager of Reservations Department
Part of Opening Team
* Creating Reservations department and team
* Day-to-day management of all enquiry and booking activity.
(Individual and group reservations). Forecasting
* Responsible for setting up "Sihot" configuration/running (PMS)
* Loading all special offers and packages for online reservation system as well as hotel PMS.
* Groups: rooming list and all groups' information to be put in hotel PMS

Front of the House& Reservations/Revenue Manager(Internal Promotion)

CASTLE LESLIE ESTATE

May 2008 - May 2009

www.castleleslie.com
* Developing a quality standards operational process manual for the FOH team
* Maximizing in room revenue, occupancy & revenue percentage thorough efficient yield management. Forecasting
* Managing resources within the team & the daily operation of reservations team to deliver sales targets.
* Ensuring FOH team are trained and equipped with the skills and knowledge to achieve individual and department targets.
* Implementing pricing strategies and promotions to maximize room sales.
* To be aware of relevant competitor information and market changes.
*Managing all reservations (individual & groups) ensuring all room allocations. Loading all special offers and packages for online reservation system & third party webs.
*Implementing a model of team-working within the department which supports achievement of sales & marketing targets and business strategies across the business.
* Attending to the daily meeting and supervising the team * Duty Manager shift

Manager of Front Office and Reservations & Coordinator of Sales.H) Member of Hotelux- Marbella-Spain

HOTEL GOLF & BEACH VISTA REAL - 4*H) Member of Hotelux- Marbella-Spain

December 2006 - February 2008

www.vistarealalcadidesa.com
Manager of Front Office and Reservations & Coordinator of Sales.
* Sales coordination together with the Director of Sales and Marketing
* Supervising Reception / Reservations, Housekeeping and F&B Departments

Manager of Front Office and Reservations/Revenue (Internal Promotion)

HOTEL VILLA PADIERNA and FLAMINGOS GOLF - Member of Small LHW

June 2002 - April 2006

Manager of Front Office and Reservations/Revenue (Internal Promotion)
* Managing Front office and Reservations Departments
* Supervising the day to day operations of Front Desk and
Reservations. (Managing teams and ensuring that shift operates)
* Groups: Site inspections, Coordination, Booking and invoicing
* Loading all special offers and packages for online reservation system & third party webs.
*Forecasting
* Responsible for setting up Opera configuration and running (System was installed in Mar. 2005)
* Control / Maintenance of Standards of Leading Hotel's of The
World as well as property standards and team training
Part of Opening Team in April 2003
* Attending to the daily meeting and supervising the team
* Duty Manager.
* Creating Reservations department and team
* Management of golf /individual and Groups reservations
* Organize events, tournaments for elite clientele
* Golf invoicing and administration
* Coordinate "European Seniors Matchplay Championship" held at
Hotel and Golf Club for 3 years.

Reservations Supervisor.

KEMPINSKI RESORT HOTEL ESTEPONA - Member of LHW

February 2000 - May 2002

I started as Reservations Agent. In October 2000 I began doing the functions as Reservations Supervisor.
Reservations Supervisor.

Reservations and Front Office, Food & Beverage, Housekeeping

Schliersee

February 1999 - February 2000

Receptionist, Consierge and Reservations

HOTEL APARTAMENTO SULTAN

March 1998 - October 1998

Member of LHW

HOTEL PUENTE ROMANO

October 1997 - January 1998

Management Trainee Front Office Department.

HOTEL JUAN DE LA COSA

June 1992 - April 1997

(4*). Santoña-Cantabria-Spain Front Office and Reservations.

Qualifications & Certifications

University of Deusto

Instituto Nacional de Bachillerato Virgen del Puerto

School of Hospitality and Tourism Management

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