Msizi - Troubleshooting Skills - King Sabata Dalindyebo, South Africa

Miranda Msizi

King Sabata Dalindyebo, South Africa


I am a very committed and reliable individual who is keen to learn new challenges that I come across with. I have a positive self-esteem, feeling good about myself and my abilities and having confidence in my beliefs and what I can do. I am a very good team player, as I am able to work with people and have good communication skills.
I completed my diploma in Information Technology (Communication Networks) at Nelson Mandela Metropolitan University. I would love to expand my career in the IT industry. I have worked at the Department of Roads and Public Works as a NYS Learner and I was placed in the ICT section to resolve all IT queries.During my time at the Department I have acquired skills in following areas:Including configuring and Setting up New PCs, Software installation and upgrade, Troubleshooting Windows XP & Windows 7, Resolving IP address mismatch, Connecting users to the printer and internet, Basic Network Connectivity and troublshooting, Outlook email configuration
and Working with Microsoft office 2007 & 2010.


Troubleshooting Skills


Troubleshooting hardware and software errors

Work History

National Youth Service Volunteer

Department of Public Works

February 2014 - March 2014

● I was placed in the ICT section to resolve all IT queries including configuring and Setting up New PCs
● Software installation and upgrade, troubleshooting Windows XP & Windows 7
● Resolving IP address mismatch, connecting users to the printer and internet and working with Microsoft office 2007 & 2010

Work Readiness Trainee


September 2013 - October 2013

It was a Work Readiness Training where I improved on my Customer Service Skills, Communications Skills, Personal Mastery Review, Speech, Interview Preparation, Numeracy and Typing

Skills Main Skills
● Troubleshooting Skills ( hardware and software)
● Configuration Skills (Router and Switch)

Qualifications & Certifications

Information Technology

Nelson Mandela Metropolitan University

National Diploma in IT



Percy Mdala High School

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