I am a proud mother of two wonderful kids and a pretty cool aunt to numerous nieces and nephews all around the world. I am a firm believer of continuous learning and self development. I excel in people skills and whilst my passion is working with children, I am currently free lancing as an internet marketeer, specializing in SEO and content writing. I am also a keen environmentalist.
Search Engine Optimization
Certified graduate of ASEO 2011 specializing in
Optimized Contextual Content
SniffSight Marketing Sdn Bhd
March 2012 - February 2013
Assist SMEs to enhance their online presence through Search Engine Optimization and Marketing (SEO & SEM) including lead generation for improved turnover.
SEM Entreprenuer, Coach and Certified Trainer
Mimi Low Self Employed
February 2011 - February 2011
An ASEO graduate involve in Search Engine Marketing and Search Engine Optimization. Create and optimize websites. Content writer.
Certified trainer. Analyze and design training courses according to clientele's needs. Conduct training. Specialize in hospitality fields, grooming, deportment, personal development, health and wellness, and stock trading.
Certified Google Adwords Professional.
Vision Four Media Group
July 2007 - December 2008
Manage the Vision Four hotel networks of more than 220 hotels in Malaysia and Singapore, reporting directly to the Chief Operating Officer. Prepare and negotiate Vision Four contracts. Source new hotels and build up business relationship with existing and new hotels. Introduce and market the Vision Four service which includes in-room entertainment programmes, IPTV and VOD. Conduct business meetings and presentations. Plan, schedule and monitor pick-up and delivery of programmes to and from hotels and installation of system. Manage stock and equipment inventories. Handle all queries, complaints and related business correspondences from hotels and guests. Collect statistic figures and prepare relevant reports and costing for the network. Assist in annual events - Malaysia International Gourmet Festival and Epicure.
Allianz Life Kuala Lumpur
July 2004 - May 2006
Help individuals, families, and businesses select insurance policies that provide the best protection for their lives, health, and property. Prepare and maintain records; seek out new clients. In the event of a loss or claim, assist policyholders settle insurance claims. Offer clients comprehensive financial planning services, such as retirement planning and estate planning.
Major Accounts Executive
ADT Services (M) Sdn. Bhd.
October 2003 - June 2004
Main job scope includes building up business relations with major accounts customers, handle all related correspondences, sale reports and contracts, all incoming complaints and ensure complete solution is provided. Introduce and market company’s products to meet customer’s requirement. Attend business meetings, product presentations and appointments. Assist in organising presentations and promotional events. Handle incoming calls and enquiries. Provide administrative support. Handle administration documentation and provide sales support to the sales team. Coordinate with Head Office to follow up on sale orders, purchase requisitions, collections and customer queries. Liaise with various departments and contractors in ensuring work job is followed up. Arrange for staff training. Delegate and manage work to beat deadlines. Outstanding motivator and builder of teams. Work well in both team and individual assignments. Successful in meeting new challenges, and finding solutions to meet customer’s expectation.
Research Associate in the field of Child Development and Human Relations aka Mother, Mum, Mummy
June 1997 - September 2003
Focus on motherhood and children. Work as a multi-talented individual in a "24-a-day" challenging and at times chaotic environment. Constantly research and create systems to meet the ever-changing nutritional, educational, psychological and spiritual needs of children, Act simultaneously in various professional areas ranging from education, transportations and logistics, mechanical, technical, economics and fashion. Possess patience, excellent communication, listening and diplomatic skills mainly to serve as a teacher, coach and mentor and provide the much needed emotional support in working with children. Assist as a primary school parent-teacher from year 2002 to 2003.
Senior Service Advisor
June 1995 - May 1997
Provide administrative assistance to running of retail branch with bank manager, supervise and train bank tellers, and maintain ATM. Organise filing system and customer records, handle payroll, deal with customer queries and all related correspondences. Market bank products and services, at the same time build and maintain customer network and relationship.
Course Development Officer
Cathay Pacific Airways
December 1992 - July 1994
Provide administrative support for the smooth operations of various research & design activities. Stand in for trainers. Proof read and edit training materials. Manage the office administrative team responsible for the preparation and revision of training materials. Set up and maintain a computerised update/revision system and initiate the first order for any relevant audio and visual aids for classroom use. Liaise with other departments to ensure consistency and accuracy of information related to courses provided. Constantly work to simplify and streamline the information between various departments. Co-ordinate and plan training project schedules. Participate and work closely with senior training officers in course designing projects for various cabin crew training courses. Collect and analyse feedbacks on training courses. Resolve trainers’ and trainees’ queries.
Flight Purser First Class, Senior
Cathay Pacific Airways
July 1988 - November 1992
Serve first class passengers. Responsible for relating orders, answering queries and maintaining friendly atmosphere and relations with passengers and colleagues of different cultural background and nationality. Able to tactfully handle people from all walks of life and creating good team work among colleagues while having good communication skills
Senior Cabin Attendant
April 1984 - July 1988
Serve first class passengers. Responsible for relating orders, answering queries and maintaining friendly atmosphere and relations with passengers and colleagues of different cultural background and nationality. Able to tactfully handle people from all walks of life and creating good team work among colleagues while having good communication skills. Provide hand-ons training to junior crew.
Qualifications & Certifications
HRDF Train The Trainer
Pembangunan Sumber Manusia Berhad/Sheq Consultant Management
The Malaysian Insurance Institute
Personality Development Theory
Thomas Education Direct
Google AdWords Certification
Advanced Search Engine Optimization
Search Engine Academy, USA
Handling Consumer Complaints
Ministry of Domestic Trade and Consumer Affairs/Federation of Malaysian Consumer Associations(FOMCA)