Baloyi - Client Administrator - Johannesburg, Gauteng, South Africa

Mildred Baloyi

Johannesburg, Gauteng, South Africa

Services

Client Administrator

Summary:

First Line Support
Generating reports
Following up on calls logged
Signing off Shipments (Air and Sea), Orders and Invoices
Loading and updating new Suppliers
Tariffing Orders (Via SOAP and Manually)
Costing Orders (Via SOAP and Manually)

Work History

Client Administrator (Edcon, Massmart and Ellerines)

TRADESTREAM

From February 2012

Duties:
Generating reports
Following up on calls logged
Signing off Shipments (Air and Sea), Orders and Invoices
Loading and updating new Suppliers
Tariffing Orders (Via SOAP and Manually)
Costing Orders (Via SOAP and Manually)
Placing Orders in Awaiting Tariff Status
Creating new Users
Creating new Orders (Via SOAP and Manually)
Creating Shipments (Via SOAP and Manually)
Sending Daily, Weekly and Monthly Reports (Excel and PowerPoint)
Monthly Steercom Reports
Mapping and Updating Suppliers
Setting up Updating Users (New and Existing)
Updating the Google Document with MIT's for signed off files
Updating GRR's and ensuring that failed ones are resend
Testing (Mostly new Integrated system or Application)

Call Centre Team Leader

EXACTMOBILE (PTY)

September 2009 - August 2010

Duties: Sending Daily, Monthly and Weekly Call Centre Reports
Follow Ups on client's queries and giving feedback
Handling Refunds Queries
Resolving Email queries

Call Centre Consultant (In and Outbound)

EXACTMOBILE (PTY)

June 2007 - August 2009

Duties: Handling contents related queries
Allocating and Refunding clients Service Credits
Resending unsuccessfully requested contents
Handling email queries
Opening new contract applications for clients
Online Sales verification
Clients Application details Verification
Sending statements and invoices to clients
Sending OTA setting to clients

Call Centre Agent (In and Outbound)

VODACOM

May 2006 - May 2007

Duties: Assisting clients to activate new simcards
Locking and Unlocking stolen Cell phones and Sim cards
Assisting clients with setting up Cell phones as modems
Logging queries, sending reports and feedback to clients
Sending Mobile network settings to clients Cell phones

Call Centre Agent and Data Capturer

EDCON

September 2004 - April 2006

Duties: Opening new accounts for clients online
Data Capturing and ITC Checks
Follow up on clients applications
Verifying client's details and giving feedback on their applications' status

Qualifications & Certifications

Bachelor of Social Work

UNISA

Dennis Matlhaba

Customer Service Impact

Analyse and Interpret Contact Centre Reports and Statistical Data

Mathematics

Contact Centre Management

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