Work involved mainly troubleshooting of systems as well as network for Sun Microsystems Inc.( Now Oracle ) and HP employees.
Worked on Windows as well as Solaris platform.
Qualities exhibited includes leadership skills, good communication and following SLA's as per requirement.
Service Desk Technical Support Associate
December 2009 - December 2010
21st December '09 - 17th December '10, Mphasis - an HP company.
Process: Sun Microsystems Inc.
* Working on Solaris Operating System.
* Resolving error's related to various applications like Firefox, Thunderbird etc.
* Also remotely logging into server end and troubleshooting.
* Support for employees of Sun Microsystems Inc.
November 2005 - August 2009
* Microsoft Windows related errors (including reinstalling).
* Data backup, which has been lost/deleted.
* Setting up networks at personal and client level (including giving rights and permissions to different users).
Qualifications & Certifications
Maharashtra State Board of Technical Education