16 years : work experience
16 years : teaching, training, coaching experience
8.0 years: independent service provider (various clients)
5.2 years: corporate (full-time)
4.5 years: BPO experience
4.0 years: academe (full/part)
Please feel free to browse through my profile to know more about me and what I do. Should you have any queries or simply want to discuss some relevant matters, do not hesitate to message me. I will be glad to engage you in fruitful discussion.
I teach people how to become better at learning and more effective at using knowledge for professional, business, or academic purposes.
From January 2014
I make organizations future-ready by introducing radical innovations which address the need for change in knowledge-related skills-enhancement processes; and help them transition to a new concept in learning.
January 2013 - December 2013
I help companies improve their pool of trainers by offering to develop the capabilities of their training staff through the enhancement of appropriate knowledge required for the position and the needed skill sets demanded by the job.
Skills Development Consultant
January 2012 - December 2013
I designed and conducted training solutions for various companies to equip their employees with appropriate knowledge in customer communication, basic sales, and account management.
Professor / Lecturer
Global City Innovative College
June 2011 - June 2011
I support the institution in developing the essential communication skills of college students who are taking up various globally in-demand courses so they would have the necessary skill sets needed for future employment.
Communication Skills Consultant
September 2010 - December 2013
I offer consultative services to various companies whose businesses rely heavily on customer or client interaction by providing innovative approaches to understanding the human dynamics of verbal communication. My services included English Communication Skills Training and Development ranging from Communication Needs Profiling, Competency and Performance Assessment, Learning Content Recommendation, Training the Trainer, and Program Evaluation.
Personality Enhancement Consultant
Regal Vision International Manpower Sevices Corporation
May 2006 - July 2006
I conducted conversational English fluency to candidates for overseas employment as a platform for personality development.
English Communications Specialist
September 2006 - September 2010
Ortigas, Pasig City, Philippines
I coordinated closely with Operations officers in analyzing performance-based issues related to the communication skills of agents and officers of various positions and effectively addressed these through the creation and implementation of various mechanisms that were designed to develop their communication skills in the target language.
Customer Care Representative
January 2006 - May 2006
Pasig City, Philipppines
I provided technical support and general customer care to North American customers by representing a premier US consumer electronics corporation.
June 2005 - November 2005
Makati City , Philippines
I taught Oral Communication Skills to Business Management sophomores and prepared them for oral communication functions needed at work.
English Language Proficiency Trainer
Legacy Skills Development Center, Inc.
June 2005 - November 2005
Paranaque City, Philippines
Laid the foundations for English Grammar Training for the startup Medical Transcription training Company by co-establishing the setup of the English Training Program and successfully helped deploy the company’s pioneering batch of trainees.
January 2003 - September 2006
I catered to various clients' needs for improvement in communication, language, and study skills. I offered successful private tutoring services to students ranging from Grade One to College Level.
English Instruction Specialist
March 2002 - December 2002
I co-managed the efficient delivery of the Reading Literacy Assessment Program to thousands of students in various public and private schools nation-wide.
English Communication Trainer
April 2001 - November 2003
I was deployed by the company to deliver English Communication skills training seminars to various learning audiences on the proper use of English through grammar-centered learning activities.
Grade School English Teacher
Colegio San Agustin
June 1999 - March 2001
Makati City, Philippines
I facilitated the English skills development of over 1,000 students in grades 4, 6, and 7.
Effective Business Writing
Philippines / MetroManila / PasigCity / Ortigas Center / Richmonde Hotel
I conducted a 2-day training seminar on technical/business writing for a group of engineers.
Qualifications & Certifications
M.A. English Language Arts (foundation units)
Philippine Normal University
Teacher Certificate Program (Education)
De La Salle University
Bachelor of Arts, Communication Arts
University of Santo Tomas