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Sharman - Auditor - Halifax, West Yorkshire, UK

Mike Sharman

Halifax, West Yorkshire, UK




ISO 9001:2008 Certified Lead Auditor
PRINCE2(R) Registered Practitioner

Work History

Project, Quality & Compliance Manager

Covering UK & Ireland

January 2011 - May 2014

(Made Redundant)

Reporting to the Head of HSEQ, I mobilise and project manage new contract start-ups, business change and agreed non contractual work. Covering approximately 500 sites and 5000 staff in the UK, Ireland and USA. I manage Quality and Compliance including ISO and Compliance Audits. I am a Certified ISO 9001:2008 Lead Auditor and Prince2® Practitioner. I chair the Company's monthly Health and Safety Reviews. I am a member of the UK Operations Steering Group, the UK & Ireland Senior Management Team and the IIP Management Steering Group.

Key Achievements:
• Considerable increase in portfolio and responsibility since joining the Company
• Successfully achieved ISO 9001:2008 Lead Auditor Certification and Prince 2® Practitioner Status within the last 12 months
• Introduced business change and new roles to the Company including Project Management, Compliance Audits and Management
• Management of internal and external audit processes and all associated reporting

Regional Cleaning Manager

City Facilities Management

February 2010 - November 2010

Working within the dedicated ASDA Account Management structure, I managed a team of up to nine Store Cleaning Managers to ensure good operational standards and practices were delivered. Areas of responsibility included payroll management and compliance, HR Management and all sections of due diligence. Personal responsibility for KPIs including Cleaning Audit stores, LTO and Absence Management amongst others.

Key Achievements:
• Consistently delivering a Top Ten Cleaning Audit position, which was often actually Top Five company-wide.
• Successful role-out of new Cleaning Specification and associated training and due diligence
• Successful management of sites through major rebuild and refurbishment works.

Compliance Manager

September 2009 - February 2010

Initial Retail Cleaning

Often developing and assisting

Midlands & Wales

November 2006 - September 2009

Nov 2006 - Sept 2009

Working within the M&S & Selfridges & Co. Accounts, I ensure contract compliance in areas including training, payroll, due diligence and health and safety. Often developing and assisting with new ideas, I plan, develop and assess tools to assist my colleagues (District & Regional Managers) and our clients. Within the wider Company, I support training in HR processes and PPC Units for District Managers.
Key Achievements:
• Establishing a brand new position to the Company as a mainstay of the Account Structure.
• The development of "RAG" Report Audits throughout the Account and wider Rentokil Initial family (Initial Integrated Services).
• Successfully liaising with, managing and supporting internal and external customers at all levels.
• Successful trouble shooting in payroll audits to ensure maximum compliance and profitability.
• The development of processes and schedules which have been adopted by our customer and other contractors.

District Manager

Initial Retail Cleaning

December 2003 - November 2006

A first step into multi-site management, with responsibility for up to 25 M&S Contracts.
Excellent budgetary control and good record of staff retention whilst maintaining very good internal and external quality audit scores.

Key Achievements:
• Awarded the first 100% Food Safety Consortium Audit score for M&S Stores cleaned by Initial for M&S Keighley.
• Pro-active solutions delivered quickly to ensure customer satisfaction (major flooding during the night at M&S Huddersfield successfully resolved).
• Successfully developed other business opportunities in terms of non-contractual work and the development of business leads.


Mitchells & Butlers

April 2003 - December 2003

Building on my past experience of managing a successful public house business for Whitbread, I worked for Goose Pubs to troubleshoot at a problem site (Bradford). Working from a starting position of zero morale, in-house stealing and non-profitability, I was able to make a major difference in shaping the way towards a more profitable future for this outlet.

Key Achievements:
• Large upturn in profitability from extra sales and better cost and people management.
• Successful training and coaching of staff and supervisors to further their potential.

Qualifications & Certifications

English Language

Wolverhampton Grammar School

English Literature

Wolverhampton Grammar School

University of Reading

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