Better Business Bureau
• Conducted Tele Sales from CRM database to connect with clients.
• Consulted with client on best resolution to enable web presence.
• Implemented solution.
• Closed deal.
• Provided after sales service.
• Engaged in upselling and cross selling.
• 5 contracts on average signed per week.
* Engaged in Tele Sales from excel database to connect with customers.
* Database was built from zero to 5000 contacts.
* Arranged for visit from field representative to provide quote.
* Negotiated on price and materials with customer and closed deal.
* Provided after sales service and sought referrals.
* On average acquired 3 contracts per week in 2006.
* 30% increase in new sales during successive years.
* Company was closed down in 2012 due to weakening in Consumer Spending.
Field Sales Representative
American Income Life
• Engaged in Tele Sales with potential clients to sell Group Insurance and engaged in Consultative Selling Techniques resulting in signed contracts.
• 20% increase in Sales.
• 30% increase in new clientele.
• Maintained ongoing conversations with clients to Up-Sell Products.
• Travelled extensively on appointments throughout Ontario, Canada.
Advanced Surface Treatments
• Sold Cutting Fluids and Stamping Products and Cleansers to Industry.
• Engaged in calling hundreds of clients to set appointments.
• Engaged in Consultative Selling Techniques to resolve Customer problems.
• Sold extensively to Auto Parts Manufacturers.
• Engaged in Marketing Programs to enhance Sales.
• 10% increase in new clientele.
• 10% increase in gross sales.
• Maintained communication with customers ongoing.
Ontario Power Generation
• Responsible for the Operation and Maintenance of a Large IBM Computer.
• Utilised disaster recovery techniques to restore Computer Centre.
• Responsible for Operation and Maintenance of Large Univac Mainframes.
• Responsible for the Operation of the Ontario Bulk Electricity Computer Centre.
• Responsible for Desktop Break and Fix.
• Responsible for Production Control Break Fix.
Qualifications & Certifications
CDI, Control Data, DIT
Control Data Institute
Electrical Technology Apprenticeship
Dublin Institute of Technology