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Fabiean - Receptionist - London, UK

Mihaela Fabiean

London, UK




• Full time position
• Answering incoming calls on multi-line telephones and responding to emails
• Taking reservations and setting appointments
• Meeting and greeting customers
• Build positive relationships with customers
• Cloakroom responsibilities
• Ensuring all services provided are to the company standard

Work History

Receptionist, (Present)

Wheelers Marco Pierre White Restaurant

From March 2013

• Full time position,
• Answering incoming calls on multi-line telephones and responding to emails,
• Taking reservations and setting appointments
• Performing all cashiering duties including (bills, payment and change)
• Ensuring a smooth running on the salon floor
• Ensuring all services provided are to the company standard
• Mentoring costumers feedbacks to continually improve salon services,

Store Manager

Soar Investment

September 2012 - February 2013

Full time position, Contributing to Costa success by leading a team of store to create and maintain the Costa Experience for our customers and colleagues.
• Manage the overall operation of the store. In particular, managing and coaching the store staff (6 colleagues in 32 Ballards lane -Finchley Central), Making people decisions, ensuring customer satisfaction and product quality.
• Manage the store financial performance, Health and safety and security with the store.
• Set goals for work group, develop organisational capability, and model how we work together.
• Provide colleagues with coaching, feedback, and development opportunities and building effective team.

Assistant Manager

Soar Investment

May 2010 - August 2012

Full time position, supporting the manager in managing the function of the store,
• Performing all cashiering duties (Opening/closing tills and banking)
• Making beverage orders and stock counting,
• Training and solving staff problems,
• Looking after customers and dealing with complains.

Qualifications & Certifications

Interior Design

East London College

English as Foreign Language

East London College

Interior Design

1 High School

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