Rangan - Customer Relationship Management - Pretoria, Gauteng, South Africa

Michelle Maryanne Rangan

Pretoria, Gauteng, South Africa

Services

Customer Relationship Management

Summary:

 Building and maintaining Key Accounts on a National basis
 Regular visits to Customers – Nationally
 Consulting with the Project Mangers , Facilities Department and Procurement Department with regard to the processes that needed to be adhered to within the organisation
 Follow up on outstanding purchase orders with regard to deliveries that should be done in phases for Projects
 Calculations of all new quotations
 Attending Project meetings held on site
 On site installations with floor plans
 Final meeting on site for SNAG process
 Inviting customers for factory visits
 Attending to Walk in customers and demonstrating products on showroom floor
 Obtain leads from current customers , word of mouth , Bill Boards , friends, family , architects and designers
 Initiate service calls with the service team that are sent via fax, E –Mail and telephone Calls
 Sourcing of Fabrics and availability for Projects
 Liaising with Factory Manager with regard to proto types for customers embarking on new projects
 Developing on new ideas for customers
 Following up on all outstanding deliveries
 Submitting and completing documents for tenders
 Debtors – Following up on all outstanding payments
 Attending weekly production and Sales meetings

Work History

Sales Representative

GEO Cloud (Pty) Ltd

From August 2010

 Building and maintaining Key Accounts on a National basis
 Regular visits to Customers – Nationally
 Consulting with the Project Mangers , Facilities Department and Procurement Department with regard to the processes that needed to be adhered to within the organisation
 Follow up on outstanding purchase orders with regard to deliveries that should be done in phases for Projects
 Calculations of all new quotations
 Attending Project meetings held on site
 On site installations with floor plans
 Final meeting on site for SNAG process
 Inviting customers for factory visits
 Attending to Walk in customers and demonstrating products on showroom floor
 Obtain leads from current customers , word of mouth , Bill Boards , friends, family , architects and designers
 Initiate service calls with the service team that are sent via fax, E –Mail and telephone Calls
 Sourcing of Fabrics and availability for Projects
 Liaising with Factory Manager with regard to proto types for customers embarking on new projects
 Developing on new ideas for customers
 Following up on all outstanding deliveries
 Submitting and completing documents for tenders
 Debtors – Following up on all outstanding payments
 Attending weekly production and Sales meetings

Projects

Customer Relationship Management

Key Accounts : Nedbank
Telesure
Corporate Accounts

Customer Relationship Management

Managing Key Accounts on a National Basis
Sales and Marketing of Products
Project Managing Sites
Administration
Presentations

Qualifications & Certifications

Trinity High School

B Comm Marketing and Business Managment

Damelin College

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