Thambiran - Training Facilatator - Johannesburg, GP, South Africa

Michelle Thambiran

Johannesburg, GP, South Africa

Services

Training Facilatator

Summary:

Develop learning solutions in line with the competency development needs of the Customer Services area with the aim of enhancing performance and in turn business impact.
Serve as the master Facilitator for train the trainer up skilling sessions.
Quality assure all learning initiatives in line with the required standards.

Work History

Training Facilitator/Content Developer

Cell C

From October 2005

• Serve as the master Facilitator for train the trainer up skilling sessions.
• To conduct all the required train the trainer sessions to ensure the required quality standard is maintained.
• To assist and/or evaluate the delivery of all training done by external providers in line with the quality assurance framework.
• To play the role of assessor for the evaluation of delegate competence.
• To play the role of moderator to ensure fair and consistent assessment across all programs conducted in Customer Services.

Qualifications & Certifications

Instructional Design

University of Wisconsin-Stout

ETDP

Durban Institute of Technology

NQF Level 6 Quality Assessor

Cool Ideas

Sastri Park Secondary

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