Sobers - Restaurant Manager - Bridgetown, Saint Michael, Barbados

Michelle Sobers

Bridgetown, Saint Michael, Barbados


Restaurant Manager


Managing the daily operations for three bars and restaurants
Managing a budget
Training Staff
Ensuring that customers receive excellent service and complaints are handled promptly
Managing the cleaning schedules of bars through HACCP standards
Functions, Meetings and Special Events Planning and execution
Planning for forecasted occupancies

Work History

Restaurant Manager/ Bar Manager

Turtle Beach Resort

From November 2011

Tasks completed and skills acquired:
• Managing the day to day operations for the Restaurant meal periods including the Restaurant, Bars, Meetings and Functions
• Producing daily and end of month stocktaking counts
• Managed the Beverage budget monthly to ensure that the bars were operating within budget
• Analysing the bar cost and tracking consumption patterns daily
• Forecasting for projected busy periods and ensuring all staffing and service requirements were planned for • Analysing guests service challenges and adapting approaches to changing guests requests, needs and preferences
• Handling Guest complaints to ensure guests satisfaction before the end of their stay
• Training new and existent associates
• The Planning and execution of functions, cocktail parties, weddings and meetings
• Hiring new associates
• Daily monitoring and scheduling of maintenance and servicing for equipment in the bars and restaurants
• Ensuring that the overall aesthetics of the service areas (bars and restaurants) were
managed and maintained daily in compliance with Health and Safety Standards
• Chaired the Health and Safety Committee
• Duty Manager when required

Management Trainee

Tamarind Hotel

March 2010 - October 2010

October 1 2010 | promoted to Assistant Restaurant Manager

Tasks completed and skills acquired:
• Employed as Management Trainee functioning in the capacity of Assistant Restaurant Manager.
• Promoted to Assistant Restaurant Manager
• Involved in the Daily Management of Food and beverage operations
• Assisted in the development of the food and beverage concepts for the Rebranded Elements of Tamarind Hotel
• Participated in the research and development of Tamarind Food and Beverage Concepts
• Participated in Revamping the Standard Operating Procedures for Food and Beverage associates, enlisting the details of efficient customer service
• Compiling and justifying the food and beverage staffing grid
• Developed a comparative grid analysis for the group benchmark and Tamarind
• Participated in the planning and development of Tamarinds Repositioning Strategies
• Participated in Reopening Tamarind Hotel
• Participated in Training Tamarind new hires on the Standards required to execute their
• Participated in the Implementation of the company standards through processes and procedures
• Created checklists for daily, weekly and monthly general cleaning and aesthetics
standards of Food and Beverage areas
• Amended and re-implemented food and beverage standard operations checklists and procedures
• Operated as Pool and Beach as well as Restaurant Manager in their absence
• Co-ordinated and executed on the job training sessions for Associates
• Planned, coordinated and executed Tamarind's Market Day, Staged Showcase
• Received Management Training through Elegant Hotels Human Resources Department within the duration of employment.

University of the West Indies Internship - Bachelors of Science in Hospitality and Tourism Management

The Hilton Hotel Barbados

July 2009 - September 2009

• Guest Services Agent / Receptionist
o Settling guest accounts, utilizing Hilton's computerised Property Management
o System and performing check-in and check -out procedures
• Human Resources Assistant
o Exposed to the protocols for recruitment, selection, hiring firing and disciplinary procedures
• Sales and Marketing Assistant
o Participation in hands on Marketing Research and the planning of events inclusive of meetings, conferences, weddings and banquet functions.

Food and Beverage Server

Champers Wine Bar and Restaurant

From September 2007

Food and Beverage Server

Almond Beach Village

March 2007 - September 2007

Waitress / Cashier / Hostess

The Tides Restaurant

Greeting and seating customers, serving food and beverage; functioning on occasion as cashier.

Waitress / Bartender / Hostess

Sitar Indian Restaurant

Activities Assistant

Royal Westmoreland Resort, Golf and Country Club

• Supervision and daily preparation of the gym, tennis courts and pool areas;
• Booking spa services, personal training sessions and tours for guests
• Planning and execution of the junior and adult football and tennis tournaments and the annual Easter egg hunt.
• Escorting and supervising Kids club members on recreational tours and daily scheduled activities

Office Assistant

Warrens Supermarket

Qualifications & Certifications

Hotel and Tourism Management

University of the West Indies

Barbados Community College

Hospitality Studies

Hospitality Institute

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