To realize my full potential through educational and personal experiences that is characterized by technical and entrepreneurial skills, healthy working relationships, knowledge acquisition, equality and integrity within any institution to which I am attached.
Oracle, MS SQL, PL/SQL, Microsoft Access
Telecommunications Services of Trinidad and Tobago
May 2012 - August 2014
Provide application support to core applications; perform daily checks for all core
applications; investigating, analyzing and resolving end user issues; modification, creation and maintenance of user accounts on core applications;
resolving of customer account issues; Support IT Quality testing stage through to final user acceptance stage, including the development and implementation of test plans; use SQL to generate reports on an Oracle database for decision makers; provide support for operational functions including service provisioning, activation, service assurance, inventory control, fault and field workforce management and process orchestration; responsible for supporting business functions such as billing, customer relationship management, product cataloguing and online customer communications.
Sacred Heart Boys' R.C. School
April 2009 - October 2010
Provided support for absent teachers; compiled tests and maintained classroom
October 2002 - January 2009
Liaised with recovery officers; performed basic secretarial duties; maintained and managed all aspects of operation's recovery documentation.
Member Relations Officer
• Liaised with customers to resolve issues; provided financial advice to customers;
Modification, creation and maintenance of user accounts for applications; provided
information on products and services.
• Implementation and maintenance of loans to customer accounts; Modification and troubleshooting of issues to loans on customer accounts; Liaised with loan officers and customers; provided financial advice to customers.
Qualifications & Certifications
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