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Rizza - Customer Service - Preston, UK

Michelle Rizza

Preston, UK

Summary

I am a loyal hardworking, polite and reliable person who works effectively both as part of a team and or on my own initiative. I have always had an excellent time keeping and attendance record with work, college and school. I am experienced in a wide range of administration duties and complex problem solving within a call centre environment. I possess excellent verbal, written and typing skills. I am competent in using microsoft word, excel and powerpoint. I am keen to establish myself in a role where I will demonstrate the commitment and loyalty I have shown to my previous employer. I am enthusiastic and committed in seeking to develop my career in administration.

Services

Customer Service

Summary:

I am a loyal hardworking, polite and reliable person who works effectively both as part of a team and or on my own initiative. I have always had an excellent time keeping and attendance record with work, college and school. I am experienced in a wide range of administration duties and complex problem solving within a call centre environment. I possess excellent verbal, written and typing skills. I am competent in using microsoft word, excel and powerpoint. I am keen to establish myself in a role where I will demonstrate the commitment and loyalty I have shown to my previous employer. I am enthusiastic and committed in seeking to develop my career in administration.

Work History

Customer Service Co-ordinator

Bako North Western

From July 2014

Ensure all orders are processed in a timely fashion taking into consideration cut off times and that sales opportunities are maximised wherever possible through effective account management.
To ensure all existing customer enquiries are dealt with professionally and efficiently converting the enquiry to a live order where possible. Any pricing issues are to be communicated to external sales.
To encourage monthly promotions and new product launches.
To raise credit notes accurately and efficiently.
Update call lists when required.
To strive to achieve and exceed targets set against KPI's in all areas of the operations not just those set out with financial reward.
To ensure all administrative requirements, procedures and policies are performed efficiently and accurately liaising with other departments where needed.
To ensure the working area including office, desks and kitchen are kept tidy and obstacle free at all times.

Customer Service

Littlewoods

September 1999 - August 2013

As part of my role, I ensure I provide the customer with an excellent shopping experience and respond to their needs in a professional manner, ensuring all areas of call quality and compliance are adhered to. I have experience in dealing with calls and a variety of enquiries.
Key responsibilities and skills:
· Achieve set personal targets and self development on a daily and weekly basis.
· Experience working alone and as part of a team within a fast paced call centre.
· Adhere to call quality guidelines, compliance policies and regulations as set out by the FSA and DPA.
· Excellent communication and rapport building skills.
· Ability to identify a problem and provide a solution.
· High levels of attention to detail.
· Listening and dealing effectively with orders, payments and enquiries.
· Effectively controlling calls to minimise complaints from upset customers.
· Accurately record customer information.
· Enjoy helping other team members from my own team and from other teams in my department.

Customer Service

Shop Direct Group

Up to August 2013

As part of my role, I ensure I provide the customer with an excellent shopping experience and respond to their needs in a professional manner, ensuring all areas of call quality and compliance are adhered to. I have experience in dealing with calls and a variety of enquiries.
Key responsibilities and skills:
· Achieve set personal targets and self development on a daily and weekly basis.
· Experience working alone and as part of a team within a fast paced call centre.
· Adhere to call quality guidelines, compliance policies and regulations as set out by the FSA and DPA.
· Excellent communication and rapport building skills.
· Ability to identify a problem and provide a solution.
· High levels of attention to detail.
· Listening and dealing effectively with orders, payments and enquiries.
· Effectively controlling calls to minimise complaints from upset customers.
· Accurately record customer information.
· Enjoy helping other team members from my own team and from other teams in my department.

Qualifications & Certifications

ECDL Extra Level 2

Preston College

NVQ Business Administration Levels 1 & 2 RSA Word Processing and Typewriting

Preston College

Fulwood High School

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Michelle Rizza provides the following services:


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