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2nd line support, installing and upgrading of software and hardware
Dates - Company
From March 2013
June 2010 - September 2012
COMP TIA N+ Cert
IT Support Engineer
August 2007 - June 2010
2nd line Service desk analyst
April 2007 - August 2007
Cleveland Fire Brigade
October 2006 - March 2007
MOS in Excel
2002 - 2003
MOS in PowerPoint 2002. - 2003
St David's RC School
October 2002 - September 2006
TLS Computer Services
March 2002 - April 2007
March 2002 - October 2002
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Summary Responsibilities and Main Duties for Affinity HealthCare
The Company is a Healthcare Provider. This role is a primarily a desktop support role which comprises support over 4 different sites: MSGH, CRH, Sion House and Community House. My main Support area is MSGH and community House There was training courses and induction training that i delivered every month to new starters which comprises of basic it skills, telephones, applications including a in-house electronic care records.
Main Duties include:
• Troubleshooting, on installed hardware & software, which is not functioning correctly
• Installing and configuring all types of hardware, software to meet company standard
• Testing of all new software to ensure it works correctly
• Liaising with manufacturers and suppliers on hardware and software
• Installed hubs & switches, and created cables as required
• Created and managed user accounts within Active Directory
• Deliver Training on a monthly basis and a ad hoc basis when business needs required
• Installation and Management of the telephone system via Mitel system
Created, delivered and manged stocking system for hardware and software
Summary Responsibilities and Main Duties for Siemens
This role was working on a service desk for a large broadcasting corporation. This was a trouble shooting technical support role where I was the first point of call, either by telephone or e-mail, for all IT problems. I had to work within a strict time frame, offering solutions and advice for any given problem. I had to log all incoming communications and resolve the issue or contact the relevant departments to ensure that any contracted work was carried out successfully. I personally had a 99% fix rate of...
COMPTia A+ Hardware
COMPTia A+ Software - 2002
7306 Teaching Certificate - 2002
MOS in Word Advanced
MOS in Word 2002 - 2002
Mos in Outlook 2002 - 2002
Qualifications & Certifications
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