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Qaid - It Support - Billingham, York, UK

Michelle Qaid

Billingham, York, UK


It Support


2nd line support, installing and upgrading of software and hardware

Work History

IT Support

Dates - Company

From March 2013

Merlin Computers


June 2010 - September 2012



IT Support Engineer

Affinity HealthCare

August 2007 - June 2010

2nd line Service desk analyst


April 2007 - August 2007

Rollout Engineer

Cleveland Fire Brigade

October 2006 - March 2007

MOS in Excel

2002 - 2003
MOS in PowerPoint 2002. - 2003

IT Technician

St David's RC School

October 2002 - September 2006

IT Technician

TLS Computer Services

March 2002 - April 2007



March 2002 - October 2002

Summary Responsibilities and Main Duties for Merlin Computers
The Company is a computer shop that repairs computer equipment and sells computer supply's.

Summary Responsibilities and Main Duties for Iss Services
The Company is a commercial cleaning company.

Summary Responsibilities and Main Duties for Affinity HealthCare
The Company is a Healthcare Provider. This role is a primarily a desktop support role which comprises support over 4 different sites: MSGH, CRH, Sion House and Community House. My main Support area is MSGH and community House There was training courses and induction training that i delivered every month to new starters which comprises of basic it skills, telephones, applications including a in-house electronic care records.
Main Duties include:
• Troubleshooting, on installed hardware & software, which is not functioning correctly
• Installing and configuring all types of hardware, software to meet company standard
• Testing of all new software to ensure it works correctly
• Liaising with manufacturers and suppliers on hardware and software
• Installed hubs & switches, and created cables as required
• Created and managed user accounts within Active Directory
• Deliver Training on a monthly basis and a ad hoc basis when business needs required
• Installation and Management of the telephone system via Mitel system
Created, delivered and manged stocking system for hardware and software

Summary Responsibilities and Main Duties for Siemens
This role was working on a service desk for a large broadcasting corporation. This was a trouble shooting technical support role where I was the first point of call, either by telephone or e-mail, for all IT problems. I had to work within a strict time frame, offering solutions and advice for any given problem. I had to log all incoming communications and resolve the issue or contact the relevant departments to ensure that any contracted work was carried out successfully. I personally had a 99% fix rate of...

COMPTia A+ Hardware

COMPTia A+ Software - 2002
7306 Teaching Certificate - 2002

MOS in Word Advanced

MOS in Word 2002 - 2002
Mos in Outlook 2002 - 2002

Qualifications & Certifications

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