Moore - Customer Service Professional - Pickering, ON, Canada

Michelle Moore

Pickering, ON, Canada


Customer Service Professional

Work History

Sr. Marketing Communications Manager

Reliance Home Comfort Limited Partnership

From September 2007

❑ Collect unpaid balances from Reliance residential and business customers
❑ Assist customers with all inquiries related to their Reliance account
❑ Create and update customer account profiles on an hourly basis
❑ Aid customers in online Preauthorize Payment and Paperless Billing registrations
❑ Handle call escalations from business and residential customers
❑ Call customers directly on overdue accounts
❑ Assist in the training / coaching of new employees
❑ Lead Customer Service Representative on all new customer payments initiatives, including Paperless Billing and Preauthorize Credit Card Payments
❑ Help motivate new employees in meeting team objectives

Customer Service Representative

Life Mates

September 2006 - September 2007

❑ Assisted Life Mates' clients in finding the right partner
❑ Coordinated meetings with Life Mates matches
❑ Analyzed client files to find appropriate matches
❑ Managed the profiles of over 100 Life Mates' clients
❑ Maintained clients' files in the strictest confidence
❑ Provided fast and efficient account changes/updates for clients
❑ Collected client payments on behalf of Life Mates
❑ Delivered "first class" professional assistance to all Life Mates clients

Customer Service Rep. / Administrative Assistant

Shades of Beauty

June 2005 - July 2006

❑ Managed all incoming and outgoing accounts receivable and accounts payable related calls
❑ Coordinated the delivery of all orders to Shades of Beauty retail outlets
❑ Main point of contact for four Shades of Beauty store managers
❑ Managed inventory at four Shades of Beauty locations and replenished stock as required
❑ Managed all work orders and invoices coming into Shades of Beauty headoffice
❑ Ensured invoices were accurate and paid on time by reviewing and resolving invoicing and pricing issues with suppliers and internal staff

Qualifications & Certifications

Business Administration

Toronto School

Skillpages has been acquired by! is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Michelle Moore provides the following services:

Supported Countries
Choose your country