Moore - Customer Service Professional - Pickering, ON, Canada

Michelle Moore

Pickering, ON, Canada


Customer Service Professional

Work History

Sr. Marketing Communications Manager

Reliance Home Comfort Limited Partnership

From September 2007

❑ Collect unpaid balances from Reliance residential and business customers
❑ Assist customers with all inquiries related to their Reliance account
❑ Create and update customer account profiles on an hourly basis
❑ Aid customers in online Preauthorize Payment and Paperless Billing registrations
❑ Handle call escalations from business and residential customers
❑ Call customers directly on overdue accounts
❑ Assist in the training / coaching of new employees
❑ Lead Customer Service Representative on all new customer payments initiatives, including Paperless Billing and Preauthorize Credit Card Payments
❑ Help motivate new employees in meeting team objectives

Customer Service Representative

Life Mates

September 2006 - September 2007

❑ Assisted Life Mates' clients in finding the right partner
❑ Coordinated meetings with Life Mates matches
❑ Analyzed client files to find appropriate matches
❑ Managed the profiles of over 100 Life Mates' clients
❑ Maintained clients' files in the strictest confidence
❑ Provided fast and efficient account changes/updates for clients
❑ Collected client payments on behalf of Life Mates
❑ Delivered "first class" professional assistance to all Life Mates clients

Customer Service Rep. / Administrative Assistant

Shades of Beauty

June 2005 - July 2006

❑ Managed all incoming and outgoing accounts receivable and accounts payable related calls
❑ Coordinated the delivery of all orders to Shades of Beauty retail outlets
❑ Main point of contact for four Shades of Beauty store managers
❑ Managed inventory at four Shades of Beauty locations and replenished stock as required
❑ Managed all work orders and invoices coming into Shades of Beauty headoffice
❑ Ensured invoices were accurate and paid on time by reviewing and resolving invoicing and pricing issues with suppliers and internal staff

Qualifications & Certifications

Business Administration

Toronto School

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