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Kruse - Mediator - Dallas, TX, USA

Michelle Kruse

Dallas, TX, USA


My adult life working experiences were gained through twenty-five years laboring behind the scenes in a large hospital facility's laboratory. I realized during that time, how well I worked with a diverse group of people and had been viewed by others as the peacemaker. I wanted to have face to face interaction with people, which is one of the reasons I enter in the field of Dispute Resolution. Mediation and Negotiations are skills we learn collegiately, and innately I had the gift to help others learned to empower themselves and to collaboratively work among a diverse group of people to resolve conflict. Through facilitation of communication among others, trust building, listening impartially, gave the gift of understanding through another's lens as they viewed their conflict. Most important, is empowering people to resolve conflict that is best for all concerned parties, instead of an unknown outsider making a decision based on what the majority of society does. My goal is to hear their voices and facilitate communication, build a working relationship to resolve their civil, healthcare, and domestic relations disputes. Looking forward to moving towards a positive future.




Exceptional use of my analytical problem solving skills and previous experience within the hospital setting to collaborate with parties to enhance the opportunity to obtain a sustainable solution.

Work History

Medical Laboratory Technician

Charlton Methodist Medical Center

Previous experience includes:

Training, college students, and in -servicing high school student in transfusion services for completion of degree program and educate younger generation into the field of Medical Technology.

Medical Laboratory Scientist

Texas Health Resources

Analyzing and problem solving blood samples for blood transfusions, collaborating with physicians and nursing staff for effective patient care, and quarterly review of patient charts to ensure proper results and reference ranges are correct.
Effective facilitation with team members approaches to changes to increase the power of the team. Increase team morale by collaborating efforts with leadership, to present issues, and problems within the working environment. Developed and implemented solution to divert non-emergent calls to the call center, so transfusion team can focus on needs of critical patient care. Trained call center employees to answer non-emergent transfusion calls.
Learned the nursing staff operating system and trained nursing staff how to locate and understand transfusion preparedness of results.
Training, college students, and in -serviced high school student in transfusion services for completion of degree program and educate younger generation into the field of Medical Technology.


Domestic Relations Dispute Resolution Certificate

Earned certificate of Domestic Relations and Dispute Resolution, forty-two classroom hours. Practicum of 20 weeks of Alternative Dispute Resolution at Southern Methodist University, and Dallas County Alternative Dispute Resolution center conducting observation, and co-mediations.

Mediation and Dispute Resolution Certificate

Completion of forty-two classroom hours, including role play of real cases.

Qualifications & Certifications

Dispute Resolution

Southern Methodist University

Crime and Justice Studies

University of Texas at Dallas

Southern Methodist University

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