Kelly - I Would Like To Train As A Dental Nurse - Rathmines, Co. Dublin, Ireland

Michelle Kelly

Rathmines, Co. Dublin, Ireland


I Would Like To Train As A Dental Nurse

Work History

Account Manager

Lancôme Cosmetics

November 2012 - September 2013

Duties and Responsibilities:
Increased and maintained the counter ranking from 4th house position to 1st house position within 3 months of taking up position. Currently trading at +21% to last year's figures.
Planned and executed regular counter events generating revenue and increased footfall.
As well as managing my team, I have gained valuable experience with purchase orders. Due to the manual ordering system, I gained knowledge and experience in placing orders through the stores system.
I liaised with the stores buyers on a regular basis and maintained sufficient stock levels to meet the business needs.
Actively contributed to the personal development of my team through training initiatives, incentives and encouragement.

Business Manager

Laura Mercier Cosmetics

July 2010 - November 2012

Duties and Responsibilities:
Responsible for the day to day management of a team of 7 Make-Up Artists.
Overall responsibility to drive the team to reach and exceed personal and team sales targets.
Management of stock levels.
Management of in store Laura Mercier events.
Ensure monthly business plans were in line with company expectations.
Client file management.
Maintenance and co-ordination of beauty room events.
Whilst working for Laura Mercier I gained valuable experience in make-up artistry techniques. I was able to work in a fast track environment and ensured that myself and my team were working quickly and efficiently. I have gained experience working for an event driven company and learnt to plan and execute events efficiently.

Flagship Account Manager

Clarins, John Lewis, Brent Cross

June 2009 - June 2010

Duties and Responsibilities:

Operational responsibility for the effective and efficient management of a flagship account.
Responsible for reporting accurate weekly reports in a timely manner.
Liaise effectively with Clarins area and regional managers.
Management responsibility for 6 skin care specialists. This role required that the following KPI's were achieved:
• To ensure that both my individual and account retail sales targets were achieved.
• To ensure that the account and individual team members achieve individual/account set service activity targets.
• To ensure that the account and each specialist achieve above 75% customer prescription service level.
• To ensure that the account and each individual team member achieve an average sale of 3 units.
• To be aware of competitors performance within the individual accounts in relation to Clarins performance.
• To maintain a consistently high standard of customer service and product knowledge at all times.
• To ensure that all team members have an understanding and actively implement the Clarins National and bespoke promotional programme.
• To set up and attend a minimum of 4 Women of Influence/ Special Events per annum, to a minimum of 6 attendees.
• To hold regular individual and team meetings on a regular basis and carry out on counter team training.
• To monitor each team members progress through ongoing, regular progress plan reports.
• To delegate responsibilities to my team in order to develop each specialist.

Achievements in this position:
When I started my role as account manager the account was on a deficit. The counter was running -8% to the previous years figures. We finished our year + 4% on the previous year and + 3% on target.
We managed to achieve this despite our customer footfall being -10% to the previous year.
In November we had our last promotion of the year. We achieved the highest percentage over target in the...

Account Manager

Clarins, House Of Fraser

June 2008 - June 2009

Duties and responsibilities:
I managed a team of four including myself. This position was my first management role for Clarins.
I gained a lot of experience as regards to progress plan reports and investigation reports whilst in this role. We also had a Clarins Red Room at this account which was used as a vital Clarins tool to promote our products to our customers.
Our annual turnover was just under £500,000.

Skin Care Specialist

Clarins, John Lewis

February 2007 - June 2008

Duties and Responsibilities:
This was my first position with Clarins. I was employed as a full time skin care specialist. I worked as part of a team of six. We had a Clarins skin spa as part of our account and had a £1 million turnover.

Administrative Officer

Sydney University, Sydney, Australia

July 2006 - November 2006

Duties and Responsibilities: I I was employed by Sydney University as an administrative officer in prenatal services. This position provided support to the existing team. My duties included liaising with department heads, scheduling meetings and making flight reservations for lecturers visiting the university, taking phone calls and basic administration duties.

Adrian Dunne Chemist

Main Street

November 2004 - January 2006

Position: Cosmetics Manager and OTC Advisor
Duties and Responsibilities:
During my time at Adrian Dunne's Chemist I was responsible for managing and maintaining the cosmetics area. My duties included, meeting monthly targets, meeting company representatives and deciding upon the relevant stock to order, merchandising, and dealing with customers. I also worked as an OTC medicines advisor. This role required dealing with customers health care concerns and taking in prescriptions to the Pharmacist. I completed my OTC medicines training during my employment at Adrian Dunne's and various other training programmes such as veterinary medicines and customer service. During my time at Adrian Dunne's I won an incentive for carrying out the following: going beyond the call of duty, excellent customer service and achieving increased sales in the cosmetics department.
I had an exceptional level of attendance during my time at Adrian Dunne's and covered all of my roles and responsibilities with confidence.

Cosmetics Supervisor/ OTC Advisor

O' Rourkes Pharmacy Limited

October 2003 - November 2004

Duties and Responsibilities:
Customer Service, customer advice, stocktaking, merchandising, electronic orders & purchasing, dealing with company reps, organisation of cosmetics and perfumery. My training during this time included training in Vichy cosmetics and customer service. I also completed training in bio force holistic medicines.

Qualifications & Certifications

English Literature B

Holy Cross Secondary School New Malden

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