Folkes - Compliance Officer - Kingston, Saint Andrew Parish, Jamaica

Michelle Folkes

Kingston, Saint Andrew Parish, Jamaica


Compliance Officer


Managed RBC’s adherence to designated industry regulations. Led audits in various departments of the organization ensuring all regulations are followed. Ensured compliance with applicable internal policies and external regulations.

Work History

Branch Support Officer (Operations)

RBC Royal Bank (Jamaica) Limited

From April 2012

Supervise branch operations by ensuring company policies and procedures are followed. Coaches staff to increase operational effectiveness ensuring branch internal control service level compliance.

Key Accomplishments:
• Successfully plans, organizes and manages the daily operations and maintenance of the branch.
• Provides support to the branch manager; resolves all privacy, risk and regulatory deficiencies.
• Leads the branch revenue compliance collection and financial obligations according to bank policies, statutory and regulatory requirements.
• Manages all safeguarding regulations security equipment operations.

Operations Support Officer

RBTT Bank Jamaica/RBC Royal Bank (Jamaica) Limited

Spearheaded the smooth flow of documentation in and out of the branch undertaking various periodical audits and quality checks as delegated by the Branch Manager.

Key Accomplishments:
• The catalyst to branch's KYC cleanup special project, AML risks and minimized compliance related issues.
• Contributed to the growth of the organization via generated referrals, concise timey monthly reports, assist with the preparation of the monthly GL reports.
• Effectively communicated and issued adherence to personnel policies.
• Successfully monitored and conducted KYC remediation of all high & low risk accounts.
• Audited and reported suspicious or unusual transactions to the relevant authority.

Reconciliation Clerk

RBTT Bank Jamaica/RBC Royal Bank (Jamaica) Limited

Maintained regular contacts with internal and external customers; Reconciled and verified bank deposits and payments; Ensured follow-up action as and when necessary.
Key Accomplishments:
• Stringently adhered to corporate standards and procedures in reconciliation clerical activities.
• Performed verification and reconciliation of accounts; Processed and reconciled complex transactions.
• Processed, verified and reconciled input documentation; Maintained appropriate files, reports, documentation and data.

AML Compliance Analyst

RBTT Bank Jamaica/RBC Royal Bank (Jamaica) Limited

Managed RBC's adherence to designated industry regulations. Led audits in various departments of the organization ensuring all regulations are followed. Ensured compliance with applicable internal policies and external regulations.
Key Accomplishments:
• Successfully reviewed and remediated all sanction hits; provided feedback and recommendations for de-marketing of account relationships.
• Efficiently analyzed, prepared and reported suspicious transactions (SAR) to the Financial Investigations Division (FID); assisting reporting internal and external auditors.
• Monitored all media channels for potentially risky relationships.
• Productively employed all tools available for risk analysis.
• Conducted AML new hire training; assisted in AML compliance procedures documentation.
• Provided operational risk analysis management ensuring regulation compliance.
• Member of the project management team for the ERASE AML/CFT surveillance system
• Lead the ERASE AML/CFT system compliance.

Administrative Assistant/Assistant Training Officer Continental Bakery Company

Managed administrative duties for executive management. Coordinated correspondence and secured highly confidential and sensitive information. Planned, prioritized, and organized diversified workload, recommends changes in office practices or procedures.
Key Accomplishments:
• Successfully planned and coordinated Hazard Analysis Critical Control Point (HACCP) training sessions, documentation; inspection activities and provided feedback along with recommendations to the stakeholders.
• Efficiently managed orders and sales for final distribution
• Strategically implemented follow-up strategies for reported client dissatisfaction
TECHNICAL Database: MS Access
SUMMARY Software: MS Office Suite (Word, Excel, PowerPoint, Publisher)
PROFESSIONAL Junior Achievement Programme - Volunteer AFFILIATIONS Read Across Jamaica - Volunteer
RBC Royal Bank (Jamaica) Ltd (HWT Branch) - Volunteer

Qualifications & Certifications

Masters in Business Adminstration

University of New Orleans


Nova Southeastern University

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