Estialbo - Computer Literate - Ar-Rayyān, Al Rayyan, Qatar

Michelle Estialbo

Ar-Rayyān, Al Rayyan, Qatar


Computer Literate



Work History

Call Center Agent (Inbound)

Clarkfield, Pampanga

March 2011 - March 2012

Client/Account Handled: T-Mobile Telecommunications
Period: (From March 2011 to March 2012)
❖ Answering phone inquiries for customers billing clarifications
❖ Assisting customers for their phone issues and providing technical support
❖ Exchange and shipping phones for customers if found defective
❖ Selling services that will benefit the customers
❖ Needs to respond against the customer queries through phone calls in a very nice manner
❖ Handling issues and complaints with providing solutions to the customers

Executive Secretary

San Fernando, Pampanga

January 2008 - February 2011

❖ Provides secretarial and administrative support to the Branch Manager
❖ Receiving of documents, letters, invoices and archiving to respective folders and preparation of correspondences
❖ Maintain the general filing system and file all correspondence
❖ Provides full reception and receives guests/visitors and attends to their purpose of visit
❖ Answers calls and inquiries and transfers the call to the appropriate staff
❖ Job descriptions includes typing, filing, scanning, mailing, fax, data input
❖ In-charge with office supply inventories, limitations of purchases and requisitions
❖ Keeps and maintain records of employees, provides assistance in HR related concerns
❖ Tracks, updates and monitors attendance, absences, Annual Leaves and Joining dates
❖ Inquires for Hotel Booking, Air Ticket Booking, Car Lease and Company Events Booking and preparation
❖ Assist in the planning and preparation of meetings, conferences

Pasay City, Philippines

Call Center Agent (Inbound)


August 2006 - September 2007

❖ Answering phone calls for hospital representatives, secretaries and doctors about their patients
health benefits
❖ Performs telephone assistance to all Globe subscriber inquiries on billings, promotions, activation, etc
❖ Checking the eligibility and benefits of a Blueshield member
❖ Explaining the fees and charges that customers needs to pay

Clarkfield, Pampanga

Call Center Agent (Inbound)

Sprint Telecommunications

March 2004 - June 2006

❖ Performs customer assistance explaining their bills and services
❖ Collecting payment for Sprint customer
❖ Provides technical support

Clarkfield, Pampanga

Computer Profiency

MS Word (Professional) (2003 & 2007)
• MS Power Point (Professional) (2003 & 2007)
• Autocad (Basic)
• Internet Proficient
• MS Outlook Regular User

Customer Service Representative

McCloudUSA Telecommunication

August 2002 - October 2004

❖ Performs assistance to all subscribers of McLeod Telecom based in Cedar Rapids, Iowa, USA re. inquiries on billings, promotions, activation, etc
❖ Cited several times for excellent performance and customer commendations
❖ Support and provide superior service via phones as a receiver and caller
❖ Provides effective solutions and full customer service to the customer's queries, difficulties and complications
❖ Use questioning and listening skills that support effective telephone communication.
❖ Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
❖ Understand the impact of attitude in handling calls professionally
❖ Effectively deal with job stress, angry callers, and upset customers
❖ Use the most appropriate way to communicate with different behavior types on the telephone
❖ Apply the elements of building positive rapport with different types of customers over the phone

Qualifications & Certifications

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