Clark  Diaz - IT Consultant - Santiago, Santiago Metropolitan Region, Chile

Michael Clark Diaz

Santiago, Santiago Metropolitan Region, Chile

Services

IT Consultant

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

IT Analyst Expert

Experian

January 2008 - January 2008

• Work in a Global matrix management style environment, Data Analytics company in the IT department managing the operations, administration, technical support and service level management of the IBM Connect Direct, Mainframe Electronic File transfer application.

• Primary Americas Connect Direct file transfer application contact \ consultant for internal company partners in the USA, Costa Rica, and Chile such as business analysts, software developers, process analysts, technical support representatives and our Global Command Center Americas (EGOC-A)

• Manage the process of support of the Connect Direct application which is the electronic file transmission application of choice used by most of our Experian strategic clients.(high profile clients)

• Collaborate with other IT groups such as, Networking Engineering, Firewall Engineering, Capacity planning, Internal and External HelpDesk, Technical Support Representatives, Mainframe system programmers, and the Command Center which play vital roles ensuring the Connect Direct application is working at its optimum level.

• Employ soft skills and interpersonal skills with a positive, professional, attitude to interchange knowledge between partners, colleagues and clients whether for the management of projects or troubleshooting problems.

IT Analyst Expert

Experian

January 2008 - January 2008

• Work in a Global matrix management style environment, Data Analytics company in the IT department managing the operations, administration, technical support and service level management of the IBM Connect Direct, Mainframe Electronic File transfer application.

• Primary Americas Connect Direct file transfer application contact \ consultant for internal company partners in the USA, Costa Rica, and Chile such as business analysts, software developers, process analysts, technical support representatives and our Global Command Center Americas (EGOC-A)

• Manage the process of support of the Connect Direct application which is the electronic file transmission application of choice used by most of our Experian strategic clients.(high profile clients)

• Collaborate with other IT groups such as, Networking Engineering, Firewall Engineering, Capacity planning, Internal and External HelpDesk, Technical Support Representatives, Mainframe system programmers, and the Command Center which play vital roles ensuring the Connect Direct application is working at its optimum level.

• Employ soft skills and interpersonal skills with a positive, professional, attitude to interchange knowledge between partners, colleagues and clients whether for the management of projects or troubleshooting problems.

Americas IT Global Service Desk Analyst

Huntsman

May 2007 - September 2008

• Provide technical solutions and service \ support to Huntsman laptop, desktop and citrix thin client users across North and Central and South America in fluent English and Spanish.

Americas IT Global Service Desk Analyst

Huntsman

May 2007 - September 2008

• Provide technical solutions and service \ support to Huntsman laptop, desktop and citrix thin client users across North and Central and South America in fluent English and Spanish.

IT Field Service Analyst

Huntsman

November 2006 - May 2007

• Sole IT Desktop Support for the Huntsman Conroe Petrochemical Plant serving 200 users on a Windows XP operating system, and core image applications in addition to chemical plant software.
• Serve as a Liaison between Plant management, users and other IT groups.
• Provide excellent customer service to end users providing prompt feedback whether via e-mail, voice-mail and company instant messaging and C.Support ticket tracking software.
• 24 hour on call for any emergencies or consultations.

IT Field Service Analyst

Huntsman

November 2006 - May 2007

• Sole IT Desktop Support for the Huntsman Conroe Petrochemical Plant serving 200 users on a Windows XP operating system, and core image applications in addition to chemical plant software.
• Serve as a Liaison between Plant management, users and other IT groups.
• Provide excellent customer service to end users providing prompt feedback whether via e-mail, voice-mail and company instant messaging and C.Support ticket tracking software.
• 24 hour on call for any emergencies or consultations.

Client Services\IT Support Center Analyst

Lyondell-Citgo Refining LP

February 2000 - November 2006

• Provide solutions for client's using desktop and laptop PC's loaded with WINDOWS 2000\XP operating systems and Microsoft Office 2000\XP\2003 suites.
• Troubleshoot Remote Laptops having any connectivity problems via analog dial-in or Virtual Private Network (VPN) using high speed (DSL, Cable) connection.

• Work with a vast array of applications such as SAP, Lotus Notes, Documentum, Adobe Acrobat, Picasso, Macromedia Dreamweaver, Visio Technical 5.0c, Prophet X, HP9100 Digital Sender Scanner software, McAffee 4.51, ADP Payroll and many other company packaged software.
• Image and deploy desktop and notebook computer systems via Ghost software.

• Successfully resolve 60% of the problems called into the IT Support Center using SMS administrator and Microsoft Net meeting to quickly resolve any issues or problems regarding any core applications or other applications installed on his or her PC.

IT Test Facilitator

ExxonMobil

July 2000 - September 2000

• Involved in the process of Testing, Layering (packaging), standardizing applications being used globally in the Exxon-Mobil Environment.
• Assisted Technical expert with access and permissions issues regarding application being tested and moving application between testing and production phases.

Client Services\IT Support Center Analyst

Lyondell-Citgo Refining LP

February 2000 - November 2006

• Provide solutions for client's using desktop and laptop PC's loaded with WINDOWS 2000\XP operating systems and Microsoft Office 2000\XP\2003 suites.
• Troubleshoot Remote Laptops having any connectivity problems via analog dial-in or Virtual Private Network (VPN) using high speed (DSL, Cable) connection.

• Work with a vast array of applications such as SAP, Lotus Notes, Documentum, Adobe Acrobat, Picasso, Macromedia Dreamweaver, Visio Technical 5.0c, Prophet X, HP9100 Digital Sender Scanner software, McAffee 4.51, ADP Payroll and many other company packaged software.
• Image and deploy desktop and notebook computer systems via Ghost software.

• Successfully resolve 60% of the problems called into the IT Support Center using SMS administrator and Microsoft Net meeting to quickly resolve any issues or problems regarding any core applications or other applications installed on his or her PC.

IT Test Facilitator

ExxonMobil

July 2000 - September 2000

• Involved in the process of Testing, Layering (packaging), standardizing applications being used globally in the Exxon-Mobil Environment.
• Assisted Technical expert with access and permissions issues regarding application being tested and moving application between testing and production phases.

Computer Specialist Assistant

Veterans Affairs Medical Center

June 1998 - July 2000

• Support over 2,500 users in a Windows NT/95/98 environment.
• Update and test software and various standard images in a workgroup lab setup. Imaged hard disks via Ghost 6.1and MS SID changer.
• Actively participate in the department effort to refine our technical and organization environment through feedback to superiors and teams.
• Communicate with on site hardware and software installation teams, special applications persons, network team, and programmers concerning all levels of customer service support to effectively create the best possible build in an ever changing environment.

Computer Specialist Assistant

Veterans Affairs Medical Center

June 1998 - July 2000

• Support over 2,500 users in a Windows NT/95/98 environment.
• Update and test software and various standard images in a workgroup lab setup. Imaged hard disks via Ghost 6.1and MS SID changer.
• Actively participate in the department effort to refine our technical and organization environment through feedback to superiors and teams.
• Communicate with on site hardware and software installation teams, special applications persons, network team, and programmers concerning all levels of customer service support to effectively create the best possible build in an ever changing environment.

Projects

IT Analyst Expert at Experian September 2008 – Present


Under construction....

Qualifications & Certifications

University of Houston

University of Houston

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