Bayani - Swimming - Makati, NCR, Philippines

Michael Christopher Bayani

Makati, NCR, Philippines




Knows how to swim but doesn't know butterfly

Work History

Technical Support

Q.I Philippines, Inc.

April 2010 - March 2013

Provide technical support to Philippine employees and these are the following:
- Provide Technical Support, assistance via remote to our local and foreign offices.
- OS installation, deployment upgrade and trouble-shooting
- MS Office application installation, deployment, upgrade and trouble-shooting on both PC and MAC
- Video / Audio conversion to different formats
- Set-up and installation of desktops, laptops and printers
- Virus / worm / spyware removal
- Network trouble-shooting (including wifi connectivity)
- Network cabling
- Browser installation / trouble-shooting
- Data Back-up and Recovery
- On-Site IT and Network Administrator
- CCTV Administrator
- Hardware and Application deployment
- Mobile hardware and application configuration (Push Email) and trouble-shooting
- Hardware Assessment and reporting (recommendation)
Other task:
- Hardware, software assessment of different computers, mobiles, printers or any other IT-related equipment’s and outsourcing these unit/parts to different suppliers.
- Process creation and development of different SOP for handling trouble-shooting on different computers and devices.
- Application testing and implementation of both hardware and software
- Application Demo / Tutorial and provides training to employees
- Engaging in hardware (desktop, laptop, printer and other IT – related hardware) acquisition including negotiating cost to different vendor / suppliers
- Handling different IT - projects
- Network rehabilitation
- Handled Supervision on the construction of the newly purchased Philippine Office from coordinating to different suppliers down to supervision of the working contractors.

Synergia Management Consulting

April 2010 - March 2013

I.T. Support Analyst


February 2009 - December 2009

Provide any technical assistance to our clients in Asia (Japan) Pacific (APJ), North America (NA) and Europe-Middle East (EMEA) even in the event of a disruption. This includes from printer installation (stand-alone and network) to assisting users in filling out electronic forms (EFORM) for any request that they need in their everyday work in the office.

The following are the task of an analyst:

 Hardware and software installation of printers and (HP/DELL) computers
 Wireless hardware and software support (inside and outside client’s offices)
 Repair (trouble-shooting) and installation of Microsoft Office 2003 and 2007
 Repair (trouble-shooting) and installation of MS Outlook 2003 and 2007 including Outlook anywhere.
 Repair (trouble-shooting) and installation of network connection including support for VPN (inside and outside client office)
 Repair and / or Trouble-shoot Novell logins and shared drive access includes password synchronization of MS Windows XP and Novell
 Provide assistance in backing-up files of users to client’s servers
 Provide assistance in MS Windows XP and this includes repairing / trouble-shooting the OS and/or its native applications.
 Provide assistance in giving access to new hires to acquire necessary logins or access and different I.T. services. This includes: intranet access, MS Communicator, Secure-id and email.
 Provide assistance in guiding users on how to fill out an e-form (electronic form) so users can obtain the appropriate service or any request in the office. Such request includes:
a) Voice issues (telephone equipment, dial-tones, voicemail pin numbers )
b) Service provisioning (intranet, email and novell, communicator)
c) Equipment request (computer upgrades, monitors, pc accessories and secure-id)
d) Service Ticket for users local I.T.

Apart from providing assistance over the phone, we also provide chat support-assistance for users who cannot call the center.

Technical Support


April 2006 - May 2008

Provide technical assistance to DSL subscribers that are having problems with their Internet connection. Besides providing technical support, we also provide assistance on 3rd party hardware and software and if customer is by any chance would like to upgrade their equipment, we provide the necessary assistance.
Below are the technical responsibilities we provide to the company:

 Provide assistance in supporting dsl modems such as westell and 2wire modems by assisting the cu on how to connect the cables, filters and configuring the modem.
 Provide assistance in fixing the customers dsl line in the event that there is a No Sync (no connection) from our servers in their area by running several diagnostics and referring them to our line engineers. In the event that the issue can’t be resolved, we create an appointment so can dispatch a technician to the customers’ house or in their area to fix the issue/problem.
 Provide assistance to cu network problem by giving instructions to the cu in connecting each computer/laptop wirelessly or by ethernet to the modem.
 Provide assistance in trouble shooting the customer 3rd party router by going inside the routers GUI (graphics unit interface) and configuring the device together with our dsl modem.
 And lastly, providing assistance to our customers 3rd party software’s such Norton Internet Securty, Mcafee, AOL Security and other third party software’s

Below are the customer service responsibilities we provide to customers:

 Providing step by step online registration
 Providing tutorial on how to use the Internet/email
 Providing assistance in adding/changing their email add/username or passwords
 Providing additional Internet equipments or upselling products
 Providing tracking or order from UPS
 Providing answers on questions on the website

Team Lead

Clientlogic / Sitel

June 2003 - April 2005

By definition we're a private tutor to several technical support of people. We instruct or train group of performers. Our primary purpose is team management that includes, setting high standards of performance, effectively communicate those standards to the team and get them committed to living up to those standards every day on the job.
Below are the responsibilities we provide to the company:

 Monitor team performance
 Help Team members set better goals
 Provide encouragement to team members so that they don’t give up
 Help team members to focus better so as to produce results more quickly.
 Provide team members with the tools, support
 Help sell the company through operational excellence and through client interaction when called upon.
 Set expectations through example.


Flash Internet (Phils.), Inc.

September 2000 - October 2001

Being the head of the technical support, besides overseeing that my staff gives quality helpdesk assistance, my duties and responsibility include: preparing the summary of the daily, weekly and monthly report given my staff and handle escalation cases.

Below are the responsibilities we provide to the company:

 Monitor team performance by providing a one on discussion of their weekly performance
 Provide team members with the tools such screenshot and troubleshooting guide of the different browsers (i.e. Netscape, Opera,SAFARI, I.E ver 3 - 7) and Operating systems ( i.e. Windows 3.1, 3.11, NT,2000,XP,VISTA)



July 1997 - December 1998

As a technical support, my duties and responsibilities to my clients is to basically assist them with their technical needs and inquiries over the phone. Most of the time, we are sent to their location to lock on their connection and solve as to why there are instances of difficulty in connection.
Below are the responsibilities we provide to the company:

 Provide assistance in supporting modems such as internal and external modems such as US Robotics, Conexant and the likes by assisting the cu on how to connect the cables, filters and configuring their dialer.
 Provide assistance to cu network problem by connecting each computer/laptop wirelessly or by Ethernet to the modem or router.
 Provide assistance in trouble shooting the customer 3rd party router by going inside the routers GUI (graphics unit interface) and configuring the device.
 And lastly, providing assistance to our customers 3rd party softwares and third party browsers.



Qualifications & Certifications

Bachelor of Science in Computer Science

Metro Data Computer College

Makati West High School

San Juan de Dios College of Nursing

Makati West High School

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