Walters - Project & Business Development Manager - Henley Beach SA 5022, Australia

Michael Walters

Henley Beach SA 5022, Australia


As a motivated and highly experienced senior manager I possess the experience and capacity of a Business Development, Operational and Project Management professional.

I am an experienced presenter with strong communication and negotiation skills with the ability to develop and nurture mutually beneficial relationships with both clients and staff.

My management style is creative, adaptable and outcome focused and I pride myself on having always met or exceeded project parameters and budgetary targets.

I am a professional, well-presented executive with an exceptional work ethic exemplified by a strong track record of exceeding expectations.


Project & Business Development Manager

Work History

Operations Manager

Arthritis South Australia

September 2011 - March 2014

Arthritis SA is a not for profit health organisation committed to improving the quality of life of people with Arthritis and related conditions through research, advocacy, education and support for consumers and relevant health professionals.

The operational and financial responsibility for four key departments and associated staff - Health
Services, Business Development, Communications and Corporate Relationships.

Ensuring all departments functioned in a cohesive and collaborative working environment to ensure
operational and business integrity through analytical planning and strategic implementation ensuring
optimal business and budgetary outcomes.


Quality Support Services

July 2008 - September 2011

Quality Support Services is a consultancy business primarily providing implementation, accreditation and ongoing maintenance support options for the Quality Assurance needs of the community pharmacy

Additional services offered include targeted project management services, training and management
resources linked to Workplace Health & Safety and Human Resource Management.

As the business owner and principle Director my responsibilities were to ensure that the company's
commercial viability was maintained through considered business planning, risk management and implementation strategies.

Chief Operating Officer

The Pharmacy Guild of Australia

August 1989 - July 2008

The Pharmacy Guild of Australia is the peak body representing community pharmacy. It seeks to serve the interests of its members and to support community pharmacy in its role delivering quality health
outcomes for all Australians.

Five year Community Pharmacy Agreements between the Australian Government and the Pharmacy
Guild of Australia recognise the key role played by community pharmacy in primary health care through the delivery of Pharmaceutical Benefits Scheme (PBS) medicines and related services.

The Agreements provide remuneration for around 5000 community pharmacies for dispensing of PBS
medicines, the provision of pharmacy programs and services, and the Community Services Obligation
arrangements with pharmaceutical wholesalers.

As Chief Operating Officer I answered directly to the States Branch Director and was responsible for the operational edicts as directed by the States Branch President, Committee and National Secretariat.

Operational responsibilities included the implementation, management and ongoing maintenance of multiple programs and portfolios (State and National) including the Quality Care Pharmacy Program, the
Home and Residential Medication Management Review programs, The National Training Program for
Pharmacy Assistants and the annual South Australian Pharmacy Industry Trade Expos.

Operations Manager

Aussie Imports Pty. Ltd

Aussie Imports is a South Australian retail wholesale company specialising in community pharmacy 'front of shop' stock principally giftware and health related products.

Managed and maintained warehouse staff and stock control systems, processed book keeping including
budgetary and financial reporting and payroll systems. Key account management and supplier

Key Account Manager

Symbion Pharmacy Services

Symbion Pharmacy Services provides wholesale supply of pharmaceuticals and other health-related
products to Australian community pharmacies. It also provides leading retail branded franchise systems and comprehensive store management programs.

Territory managed key retail and hospital pharmacy accounts in South Australia and Northern Territory
continuously exceeding KPIs and sales targets.


Home and Residential Medication Management Review programs

State Manager, the Home and Residential Medication Management Review programs. I was the first manager nationally to complete all contract KPIs.

sState based pharmacy conference trade events

Development, coordination and management of 3 annual state based pharmacy conference trade events. The SA Pharmacy Community Forums culminated in 2010 with over 300 registered delegates, 40 commercial exhibitors and sponsors and 30 speakers providing a budgetary surplus of $90,000 to the organizing committee.

Health Professional Clinical Update Symposiums

Initiated and convened 8 musculoskeletal health professional clinical symposiums attracting over 1,000 health professionals, over 40 clinical specialist speakers and over 40 corporate sponsors exceeding budgeted surplus by 30%.

Quaity Care Pharmacy Program

State Manager, the Quality Care Pharmacy Program. I was responsible for the industry introduction and implementation of both the 1st and 2nd editions of the program and maintained the highest per capita accreditation ratio nationally throughout my tenure.
Pre & post QA implementation/maintenance support programs to pharmacies across 3 States
Induction and orientation training across 3 States for Pharmacy Guild of Australia QA State Branch Managers and associated staff.

The Arthritis Aware Pharmacy Program

Arthritis SA has entered into a collaborative working partnership with selected community pharmacies who have undergone extensive training and have been provided with resources and support material becoming the first Arthritis Aware Pharmacies in Australia.

Through ongoing education, support and resources these Arthritis Aware Pharmacies have committed themselves to becoming the premier locations for those people suffering from the conditions associated with Arthritis and Osteoporosis.

Qualifications & Certifications

Project Management Practice

Australian Institute of Management

Management and Assurance

North Point Institute of TAFE QLD

Business Administration

Australian Institute of Management

Australian Institute of Management

Marketing Practices

Australian Institute of Management

Skillpages has been acquired by! is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Are you sure that you want to leave?