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I am looking to make a career change from a sales professional to a professional firefighter.
Federated Insurance - Bucks County PA
From February 2012
♦ Responsible for producing sales in three lines; Property and Casualty, Life, and Disability. Inherited property and casualty book of business has increased 12.5% since installation in the territory
♦ Achieved 10K first year compensation bonus for Life and Disability sales
♦ Received special recognition for a high-dollar sale in August 2013 and Jan 2013
♦ Relationship building with business owners over a period of time to earn the right to quote their business insurance
♦ Use market surveys, internet searches, and cold calling to identify prospective clients
♦ Maintain inherited book of business and service clients by performing an annual client review, a financial protection review, and a risk control review on all insureds, as well as renewing business
May 2007 - February 2012
♦ Initiate contact with customers, close sales, and generate revenue for Sleepy's.
♦ Utilize interpersonal skills, various sales techniques and strategic thinking to effectively and efficiently close sales.
♦ Train and mentor new and existing employees to improve their sales productivity and overall metrics
♦ Handle escalated customer satisfaction issues from delivery issues to general customer complaints
♦ Responsible for opening and closing the store, as well as making daily bank deposits
Top performer: in 2011 finished #1 of ~225 associates in Northeast sales area for sales volume and earned income. Also achieved a rank of #1 in 2010 and #2 in 2009
♦ Promoted to the #1 volume showroom in Pennsylvania during February/2009
Retail Credit Analyst
Analyzed financial information, assessing the risk of credit offer to our dealer partners.
♦ Maintained good dealer relations and promoted business for DCFS.
DaimlerChrysler Financial Services
Customer Service Representative
Repo Coordination Team
Facilitated the reinstatement of retail credit accounts, and coordinated repossession efforts.
♦ As Assistant to the Team Leader, worked more complicated accounts to prevent and/or minimize insurance, litigation, and default losses.
♦ Promoted to Level II position in 12/02 and appointed as assistant to Team Leader as a result of performance excellence.
♦ Consistently exceeded company's stretch performance goals for curing problem accounts. During two performance periods, I reached a 100 percent cure rate, and remain the only person in the Philadelphia office ever to have done so.
Qualifications & Certifications
Marketing and Business Administration
The Pennsylvania State University - State College
Penn State University
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