Rukundo Kooiman - Network Security Engineer - Rwanda

Michael Rukundo Kooiman

Rwanda

Services

Network Security Engineer

Summary:

A vibrant and energetic individual with 12 years of extensive hands-on experience in network- and software engineering, Windows/Unix/Linux client- and server systems, administration, troubleshooting and repairing. Michael designed, installed, configured and maintained complex routed and LAN and WAN networks and supervised permanent and contract personnel. Michael has strong management, negotiation, inter-personal, communication and team building skills with the ability to interface at all department levels within a business or project.

Work History

IT and Switch Applications Manager

RSwitch

September 2012 - September 2012

Senior ICT Specialist

RSwitch

May 2012 - September 2012

A first-hand experience and view at the bank industry's ATM and Payment Card Industry network infrastructure where challenges make my day extremely rewarding expanding services and providing better and more efficient technology to improve the bank's experience.

IT and Switch Applications Manager

RSwitch

September 2012 - September 2012

Senior ICT Specialist

RSwitch

May 2012 - September 2012

A first-hand experience and view at the bank industry's ATM and Payment Card Industry network infrastructure where challenges make my day extremely rewarding expanding services and providing better and more efficient technology to improve the bank's experience.

Network- and Systems Engineer

G12 IT

May 2010 - May 2012

A challenging position in which we provide IT Services to various companies, for the most part deeply involved in the Oil Exploration industry in Uganda.

Information Technologies implemented range from systems running Windows and Linux and variants of Unix to Security implementations based on Cisco, Extreme Networks, Meraki and OpenSource Technologies.

Backbone, local loop and access layer technologies running on a wireless or terrestrial platform including VSAT systems and flexible business rules are implemented to create a proper balance between usability and security within the network while respecting corporate traffic requirements both in urban, suburban and remote locations where camps and seismic sites are running their oil exploration activities.

Power solutions securely installed running on Solar, UPS or Generator are used to create a stable underlying power infrastructure to counter for local power interruptions.

Network- and Systems Engineer

G12 IT

May 2010 - May 2012

A challenging position in which we provide IT Services to various companies, for the most part deeply involved in the Oil Exploration industry in Uganda.

Information Technologies implemented range from systems running Windows and Linux and variants of Unix to Security implementations based on Cisco, Extreme Networks, Meraki and OpenSource Technologies.

Backbone, local loop and access layer technologies running on a wireless or terrestrial platform including VSAT systems and flexible business rules are implemented to create a proper balance between usability and security within the network while respecting corporate traffic requirements both in urban, suburban and remote locations where camps and seismic sites are running their oil exploration activities.

Power solutions securely installed running on Solar, UPS or Generator are used to create a stable underlying power infrastructure to counter for local power interruptions.

Senior Network Engineer NOC / Manager Support- and Installations

DATANET.COM LLC

May 2008 - March 2010

DATANET provided a challenging and complex network environment where Michael used a broad range of IT technologies ranging from Wireless and Wired technologies such as various Ethernet transports and Fiber (MM/SM), Packet- and Circuit Switched networks, IP Telephony, Frame Relay and an iDirect VSAT platform.

As a company with a 12+ year history in Uganda, DATANET provides Internet and Network Services to a niche 400+ client network on running on a fast-failover and redundant multi-homed strategy.

Michael complemented the Network Operation Center to enhance, assist and improve the existing network by creating designs, implementing secure technologies and providing seamless mid- to high level support for our Technical Assistance Team using tools such as CiscoWorks as well as design, consolidate and expand business services built on a single- and virtualized underlying platform using industry proven Core Operating systems.

An essential component of Michael's daily tasks was to provide advanced support to premium corporations managing their in-house network infrastructure and securing their perimeters using Cisco technology and to manage DATANET's up-country network which was comprised out of a vast leased-line and wireless combined network spanning all over the country providing internet and local access to more than 250 customers ranging from residences, businesses and universities/schools to renowned banks and their branches and insurance companies.

Michael additionally managed the Support- and Installations Department to strengthen the existing team while implementing tools such as a CRM, Online Customer Trouble Ticket System and monitoring applications based on a Unix/Linux environment such as MRTG/CACTI/Netflow Analyzer to support the technical team.

Senior Network Engineer NOC / Manager Support- and Installations

DATANET.COM LLC

May 2008 - March 2010

DATANET provided a challenging and complex network environment where Michael used a broad range of IT technologies ranging from Wireless and Wired technologies such as various Ethernet transports and Fiber (MM/SM), Packet- and Circuit Switched networks, IP Telephony, Frame Relay and an iDirect VSAT platform.

As a company with a 12+ year history in Uganda, DATANET provides Internet and Network Services to a niche 400+ client network on running on a fast-failover and redundant multi-homed strategy.

Michael complemented the Network Operation Center to enhance, assist and improve the existing network by creating designs, implementing secure technologies and providing seamless mid- to high level support for our Technical Assistance Team using tools such as CiscoWorks as well as design, consolidate and expand business services built on a single- and virtualized underlying platform using industry proven Core Operating systems.

An essential component of Michael's daily tasks was to provide advanced support to premium corporations managing their in-house network infrastructure and securing their perimeters using Cisco technology and to manage DATANET's up-country network which was comprised out of a vast leased-line and wireless combined network spanning all over the country providing internet and local access to more than 250 customers ranging from residences, businesses and universities/schools to renowned banks and their branches and insurance companies.

Michael additionally managed the Support- and Installations Department to strengthen the existing team while implementing tools such as a CRM, Online Customer Trouble Ticket System and monitoring applications based on a Unix/Linux environment such as MRTG/CACTI/Netflow Analyzer to support the technical team.

IP Manager

New Artel (formerly Artel Communications)

June 2005 - April 2008

Working for NEW ARTEL was a great experience. A company known for it's commitment in providing IP Telephony and Internet Services through VSAT to rural areas in Rwanda.

We expanded our services to include a solid fiber and wireless local loop through Alvarion and Proxim wireless equipment to give urban and suburban users a chance to enjoy our business services. A state-of-the-art iDirect 5IF Hub made sure we had all resources to connect virtually any client while maintaining a large footprint over Africa using one of the world's leading satellite providers.

Being responsible for the IP Network, Michael managed any TCP/IP related service used in ARTEL's business and made sure routing (both internal and external) was running at it's most optimal to give our 400+ clientele the most rewarding experience they could get.

Several corporate WAN and LAN networks were under contract and maintained by Michael to fill the position of IT professional and provide technical assistance to those without in-house ICT assistance. Security solutions such as corporate offshore backups, client/server anti-virus and spyware were rolled out to ensure companies were protected against data-loss and data-theft.

Michael handled RIR and LIR communication making sure IP Resources were obtained and processed from AfriNIC and administered within their WHOIS database complying with their standards creating handles and maintainers securing them to make them accessible only by our own team. Changes and IP allocations both within ARTEL and sub-allocated to clients, were properly maintained to reflect accurate usage of IP Resources of the vast ARTEL Class B Address Space.

When needed Michael attended sales meetings to complement the sales engineers with deeper and detailed information to give the client a full overview of the available services.

Michael enjoyed presenting ICT training to senior and junior staff members to ensure information and deeper knowledge of ICT topics was available.

IP Manager

New Artel (formerly Artel Communications)

June 2005 - April 2008

Working for NEW ARTEL was a great experience. A company known for it's commitment in providing IP Telephony and Internet Services through VSAT to rural areas in Rwanda.

We expanded our services to include a solid fiber and wireless local loop through Alvarion and Proxim wireless equipment to give urban and suburban users a chance to enjoy our business services. A state-of-the-art iDirect 5IF Hub made sure we had all resources to connect virtually any client while maintaining a large footprint over Africa using one of the world's leading satellite providers.

Being responsible for the IP Network, Michael managed any TCP/IP related service used in ARTEL's business and made sure routing (both internal and external) was running at it's most optimal to give our 400+ clientele the most rewarding experience they could get.

Several corporate WAN and LAN networks were under contract and maintained by Michael to fill the position of IT professional and provide technical assistance to those without in-house ICT assistance. Security solutions such as corporate offshore backups, client/server anti-virus and spyware were rolled out to ensure companies were protected against data-loss and data-theft.

Michael handled RIR and LIR communication making sure IP Resources were obtained and processed from AfriNIC and administered within their WHOIS database complying with their standards creating handles and maintainers securing them to make them accessible only by our own team. Changes and IP allocations both within ARTEL and sub-allocated to clients, were properly maintained to reflect accurate usage of IP Resources of the vast ARTEL Class B Address Space.

When needed Michael attended sales meetings to complement the sales engineers with deeper and detailed information to give the client a full overview of the available services.

Michael enjoyed presenting ICT training to senior and junior staff members to ensure information and deeper knowledge of ICT topics was available.

Manager Network Operation Center (NOC)

Terracom Broadband

February 2004 - May 2005

One of Michael's favorite professional experiences is TERRACOM. A company built out of an idea with full support from the Rwandan Government providing internet services to the public.

Building the network on a fiber backbone and wireless distribution/access layer was one of Michael's first key duties within a team of skilled network professionals along with designing business services to offer to customers ranging from DNS, Mail and Web Hosting to Access and Security technologies including VPNs, PPPoE, VoIP, RADIUS and others to offer Triple Play solutions.

We created resilience in the network by implementing redundant fiber rings and added multiple upstream providers to make internet policy routing and fail-over a reality and expanded our portfolio to include premium internet and local services on fiber technology.

As the Manager of the NOC Michael was responsible for leading a team of 16 network- and support engineers with which we expanded and scaled the network to support a 600+ customer base together with other departments.

Additional tasks such as maintaining our massive IP address space at AfriNIC, making sure Support and NOC shifts were running in a timely and continuous fashion, automatic reports for events and progress reports and customer service handled by a trouble ticket system with automatic SMS notification messages for clients also were Michael's duties.

Terracom was all about sharing, learning, training and just doing and being that Michael enjoyed providing training for the company in topics related to network technologies in particular.

Manager Network Operation Center (NOC)

Terracom Broadband

February 2004 - May 2005

One of Michael's favorite professional experiences is TERRACOM. A company built out of an idea with full support from the Rwandan Government providing internet services to the public.

Building the network on a fiber backbone and wireless distribution/access layer was one of Michael's first key duties within a team of skilled network professionals along with designing business services to offer to customers ranging from DNS, Mail and Web Hosting to Access and Security technologies including VPNs, PPPoE, VoIP, RADIUS and others to offer Triple Play solutions.

We created resilience in the network by implementing redundant fiber rings and added multiple upstream providers to make internet policy routing and fail-over a reality and expanded our portfolio to include premium internet and local services on fiber technology.

As the Manager of the NOC Michael was responsible for leading a team of 16 network- and support engineers with which we expanded and scaled the network to support a 600+ customer base together with other departments.

Additional tasks such as maintaining our massive IP address space at AfriNIC, making sure Support and NOC shifts were running in a timely and continuous fashion, automatic reports for events and progress reports and customer service handled by a trouble ticket system with automatic SMS notification messages for clients also were Michael's duties.

Terracom was all about sharing, learning, training and just doing and being that Michael enjoyed providing training for the company in topics related to network technologies in particular.

Technical Manager

Axiom Computers

January 2002 - January 2003

Being of Dutch and Rwandan origin, going to Rwanda was always high on Michael's list of wishes, if only to take in the beautiful country, people and roots of his family.

Axiom Computers gave Michael an opportunity he could not resist to make that wish come true and get a chance to work there. Michael was the Technical Manager and responsible for running a team of 8 skilled engineers focusing on doing business with the various companies and government institutions in Rwanda.

The corporate portfolio offered services ranging from Systems Design using brands like HP, Dell and Compaq (then still separate companies) hardware platforms running mainly Microsoft and Linux Operating Systems to provide both centralized and decentralized business solutions connecting the WAN and LAN with wireless and wired technologies using giving internet access through ISDN and occasionally dial-up solutions.

Client/Service security solutions and web acceleration services were built on top of those platforms to provide a turn-key solution ready to provide services tailored to the client's requirements.

Support contracts for a minimum amount of time were offered to make sure clients were assisted with the new system setup and training and updates for software and other solutions were provided as an option.

Technical Manager

Axiom Computers

January 2002 - January 2003

Being of Dutch and Rwandan origin, going to Rwanda was always high on Michael's list of wishes, if only to take in the beautiful country, people and roots of his family.

Axiom Computers gave Michael an opportunity he could not resist to make that wish come true and get a chance to work there. Michael was the Technical Manager and responsible for running a team of 8 skilled engineers focusing on doing business with the various companies and government institutions in Rwanda.

The corporate portfolio offered services ranging from Systems Design using brands like HP, Dell and Compaq (then still separate companies) hardware platforms running mainly Microsoft and Linux Operating Systems to provide both centralized and decentralized business solutions connecting the WAN and LAN with wireless and wired technologies using giving internet access through ISDN and occasionally dial-up solutions.

Client/Service security solutions and web acceleration services were built on top of those platforms to provide a turn-key solution ready to provide services tailored to the client's requirements.

Support contracts for a minimum amount of time were offered to make sure clients were assisted with the new system setup and training and updates for software and other solutions were provided as an option.

Software Engineer

NWT Datawave

January 2001 - January 2001

It was extremely rewarding and pleasant working at NWT Datawave, a company specialised in developing multimedia applications and teletext systems used for TV transmissions. Technologies such as XML, SCCS, MPEG-2, Video overlays, C/C++ and Embedded Windows NT and Sun systems were used to enhance and improve existing software components.

Front-end designs were created that communicated with middle-tier software components using embedded logic and business rules.

When not programming code, Michael kept himself busy with updating the corporate website and creating a more dynamic experience using tools such as Macromedia Flash, Dreamweaver, ASP and Perl and Java.

Sadly, NWT Datawave had to close after having spent only one year in employment.

Software Engineer

NWT Datawave

January 2001 - January 2001

It was extremely rewarding and pleasant working at NWT Datawave, a company specialised in developing multimedia applications and teletext systems used for TV transmissions. Technologies such as XML, SCCS, MPEG-2, Video overlays, C/C++ and Embedded Windows NT and Sun systems were used to enhance and improve existing software components.

Front-end designs were created that communicated with middle-tier software components using embedded logic and business rules.

When not programming code, Michael kept himself busy with updating the corporate website and creating a more dynamic experience using tools such as Macromedia Flash, Dreamweaver, ASP and Perl and Java.

Sadly, NWT Datawave had to close after having spent only one year in employment.

Application Programmer

Houthandel Heuvelman

January 2000 - January 2001

Being at ease with creating software, Michael accepted a position at Houthandel Heuvelman. One of the largest Dutch Wood processing corporations with a longstanding reputation for customer satisfaction and punctuality.

Deployed at their premises to implement additional functionality in their Order Management system, Michael was enjoying developing software components in either Microsoft Visual Basic, Microsoft Visual C++ and Microsoft Visual InterDev based on COM, ADO, ActiveX, ASP and other technologies plugged into a backend system running on SQL Server. Writing SQL report templates for end-users was equally interesting and rewarding.

With free time on his hands at intermediate stages of the Software Project, Michael got his hands dirty with Cisco technology, Networking both IPX/SPX and TCP/IP infrastructures and connecting remote branches through Dial-up transmissions and administering that segment of the network.

Application Programmer

Houthandel Heuvelman

January 2000 - January 2001

Being at ease with creating software, Michael accepted a position at Houthandel Heuvelman. One of the largest Dutch Wood processing corporations with a longstanding reputation for customer satisfaction and punctuality.

Deployed at their premises to implement additional functionality in their Order Management system, Michael was enjoying developing software components in either Microsoft Visual Basic, Microsoft Visual C++ and Microsoft Visual InterDev based on COM, ADO, ActiveX, ASP and other technologies plugged into a backend system running on SQL Server. Writing SQL report templates for end-users was equally interesting and rewarding.

With free time on his hands at intermediate stages of the Software Project, Michael got his hands dirty with Cisco technology, Networking both IPX/SPX and TCP/IP infrastructures and connecting remote branches through Dial-up transmissions and administering that segment of the network.

Application Programmer

E-care repair services

January 1999 - January 2000

E-Care gave Michael the opportunity to hone his skills in Software Development. As a company that was created by the fusion and take-over of 9 individual Philips Service Centers, E-Care is an interesting and dynamic environment that created a challenging job.

Allocated to a project targeted at re-engineering the internal Service Center Application from Clipper to C++ using Borland C++ Builder 5 and running on Windows NT 4.0, Michael enjoyed a great independent position that allowed him get into the deep end of the pool creating software modules handling payment plans, orders components and service plans within a small team.

Additionally to developing software, Michael assisted in managing the Novell network and the company Web server running on Sun Solaris.

Application Programmer

E-care repair services

January 1999 - January 2000

E-Care gave Michael the opportunity to hone his skills in Software Development. As a company that was created by the fusion and take-over of 9 individual Philips Service Centers, E-Care is an interesting and dynamic environment that created a challenging job.

Allocated to a project targeted at re-engineering the internal Service Center Application from Clipper to C++ using Borland C++ Builder 5 and running on Windows NT 4.0, Michael enjoyed a great independent position that allowed him get into the deep end of the pool creating software modules handling payment plans, orders components and service plans within a small team.

Additionally to developing software, Michael assisted in managing the Novell network and the company Web server running on Sun Solaris.

Helpdesk Operator / System Operator AIX Motorola Systems

ADP Infotech Automatisering

January 1995 - January 1999

As a company extremely proficient in providing Payroll and HR Services, ADP is a challenging corporation Michael worked for and was involved in multi-process operations for small, medium and large job recruitment agencies.

For the most part, Michael was deployed by ADP at UITZENDBUREAU START, one of the largest job recruitment agencies in The Netherlands, involved in running daily system jobs and batches that processed payments for over 20,000 temporary and long-term employees.

A Unix System, Motorola AIX 4.1, was the core underlying platform responsible for handling all processes while Michael managed the nightly batches with a team of skilled operators making sure the hard-copy output was processed and prepared for further delivery by START internal departments.

A vast TCP/IP network deployed all around The Netherlands by ADP, made sure supporting our clients was as easy from a remote location as it was being physically at their premises. Backups and synchronization enforced that minimum downtime and super-fast data-recovery was possible at any given moment giving the clients peace of mind.

While running payment processes, helpdesk duties made sure internal and external staff was supported. An interesting step-up job which elevated Michael's professional experience in UNIX, Linux, TCP/IP Networks, Shell Scripting, C/C++ programming, Perl programming and core administration tasks running a UNIX environment as well as Microsoft Windows System administration.

Helpdesk Operator / System Operator AIX Motorola Systems

ADP Infotech Automatisering

January 1995 - January 1999

As a company extremely proficient in providing Payroll and HR Services, ADP is a challenging corporation Michael worked for and was involved in multi-process operations for small, medium and large job recruitment agencies.

For the most part, Michael was deployed by ADP at UITZENDBUREAU START, one of the largest job recruitment agencies in The Netherlands, involved in running daily system jobs and batches that processed payments for over 20,000 temporary and long-term employees.

A Unix System, Motorola AIX 4.1, was the core underlying platform responsible for handling all processes while Michael managed the nightly batches with a team of skilled operators making sure the hard-copy output was processed and prepared for further delivery by START internal departments.

A vast TCP/IP network deployed all around The Netherlands by ADP, made sure supporting our clients was as easy from a remote location as it was being physically at their premises. Backups and synchronization enforced that minimum downtime and super-fast data-recovery was possible at any given moment giving the clients peace of mind.

While running payment processes, helpdesk duties made sure internal and external staff was supported. An interesting step-up job which elevated Michael's professional experience in UNIX, Linux, TCP/IP Networks, Shell Scripting, C/C++ programming, Perl programming and core administration tasks running a UNIX environment as well as Microsoft Windows System administration.

Projects

IPSec VPN with redundant peers using SLB

Great opportunity to create a scalable IPSec site-to-site VPN design which builds on Server Load Balancing. Nice challenge and never done it before!

Qualifications & Certifications

MAVO-D

ST. Petrus Canisius MAVO

Application / Systems Administrator

SIOM Informatica Opleidingen (MBO)

HTO

Koninklijke PBNA Hoger Informatica Onderwijs

MTS

Crabeth College

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