Pombo - Portuguese Speaker - Lisbon, Portugal

Michael Pombo

Lisbon, Portugal

Services

Portuguese Speaker

Summary:

I'm a native portuguese speaker.
Born in Brazil and living in Portugal for 29 years

Work History

Technician

From July 2010

Part of the Internet and Mobile team with the following responsibilities:
Mobile services usability tests - Millennium App, Mobile SMS and Mobile Web;
Newsletters to Clients: Internet & Mobile (monthly) and Security (quarterly);
Social Pages management (Millennium bcp Facebook presences: Millennium Mobile and Mais Millennium pages);
SEO - Millennium bcp website optimization for better ranking.

Client Manager

July 2009 - May 2010

Beside the functions already performed, gained the responsibility of giving support to supervision functions when needed (leadership skills).

Internet & Mobile technician

Millennium bcp Bank

From January 2006

Internet & Mobile
June 2010 – Present

Mobile services usability tests - Millennium App, Mobile SMS, Mobile Web
Internet & Mobile Newsletter;
Online Security Newsletter;
Managing Social Pages of the Bank (Facebook) for about 2 years;
Mobile services usability tests - Millennium App, Mobile SMS, Mobile Web
Internet & Mobile Newsletter;
Online Security Newsletter;
Managing Social Pages of the Bank (Facebook) for about 2 years;
Search Engine Optimization (SEO) using Google Adwords - responsible for the Millennium bcp webpage optimization to better ranking in search results of the browsers.

Client Suport - Call Center Service
January 2006 – May 2010

Telephone support to the Bank customers; Informations about banking and insurance products; conflict management; claims handling and other skills.

Client Assistant

January 2006 - June 2009

Telephone customer support providing banking services (savings and checking accounts, personal credit, mortgage credit, bonds, stock market and banking transactions) and information about insurance products.
Conflict management, complaint handling, inbound sales and team work where also skills gained through the performance of this function.

Call Centre Assistant

Capital Mix for BBVA Bank

July 2003 - December 2005

Telephone customer support providing banking services and product information.

Telemarketing Assistant

Vedior for Montepio Geral Bank

September 2002 - March 2003

Sale of Bank products and services to customers through the telephone.

Administrative Assistant

Coates Lorilleux

January 2001 - July 2001

Administrative work to sales department and telephone contact with customers for credit recovery.

Projects

HIV/AIDS Prevention Program for university students: a pilot study.

The study aims to increase behavioural skills and the adoption of preventive behaviours in HIV/AIDS besides consistent condom use, such as HIV testing by both partners. This quasi-experimental study was a small group intervention (N = 7) of 6, 3hr sessions held 1 week apart, with a comparison group attending other interventions, and a pre-post test evaluation and a 6-month follow-up. The intervention was based on the IMB model and used the Health and Relationships Survey as measure. As expected with such a small sample, there were no differences between groups (except for information). In the follow-up, changes were observed in behavioural skills, information and preventive behaviours in the intervention-group. Although levels of condom use were high, every participant had a HIV test, and the changes in the preventive behaviour had to be analysed accordingly. The conclusions reflect on the rapid adherence to other protective behaviours besides condom use and highlight the exploration of these alternatives in a controlled context, as an intervention, due to the habitual abandonment of this protection in long-term relationships without an HIV test.

Qualifications & Certifications

Clinical Health Psychology

Ciências da Educação of Lisbon University

Lisbon Portuguese Institute of Oncology

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