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Kurzyna - Customer Service - Dover, NJ, USA

Michael Kurzyna

Dover, NJ, USA


Customer Service


I have managed large customer service area's.I have a tremendous amount dealing with clientst both face to face as well as on the phone

Work History


Multi Commercial Lending Group

From November 2010

Established commercial lending brokerage targeting small to midsized companies (B2B),
specializing in equipment leasing, secured and unsecured lines of credit, leasebacks, accounts receivable financing and SBA financing. Established relationships with numerous commercial lenders both in the US and Canada Engaged in all aspects of managing a business with the greatest focus on sales.

Vice President - Compliance Manager

World Wide Securities Services

January 2006 - July 2008

Developing and delivering instructor led training programs including The Securities Act of 1940, Patriot Act, BSA, ongoing ERISA training, as well as other targeted training.
Assisted with both the content and UAT for the AML/KYC and Code of Conduct training programs and performed extensive testing against procedures.
Refining and standardizing the records retention program across WSS-US.
Member of the NYS and NJ procurement lobbyist committee acting as liaison for state and local government lobbyist, gift, and pay to play regulations interfacing with sales, relationship management, legal, as well as the associated RFP groups.
Responsible for reviewing marketing materials to ensure balance and consistency
Documenting and filing the annual LM-10 reporting with the Department of Labor
Developing and conducting testing programs across WSS business units
Managed audits and examinations both internally and external to include outside regulators (OCC / FRB/State Ins & Banking Depts., Tax authorities), never receiving less than a satisfactory rating

Vice President - Team Leader - Senior Coverage Officer

J P Morgan Chase

January 2004 - December 2005

Managed a team of 3 client service officers primarily covering the Prudential Financial and St Paul Ins Co. relationships. Previous to this my major client was Met Life. Both represent the largest clients within the Insurance sector and both manage very large directed lending programs.
Managed the Prudential transition which was one the largest to date and said to be executed flawlessly by the client. This relationship consists of 25,000 lines of securities valued in excess of 150 billion and represents almost 20% of all transaction volume within North American Insurance. I engage in continual on site visitation at Prudential working closely with their various business units along with the Relationship manager .Assist in retentitive sales while additionally having responsibility for selective Trust and ERISA accounts as well as business continuity. Served as Trust officer for The Illinois Chase Manhattan Trust Co N A

Vice President- Team Leader/Risk and Compliance Manager-North America Insurance Client Services

J.P. Morgan Chase

February 2000 - December 2003

Responsible for managing a staff of five including one within the Chase Manhattan Illinois Trust Company located in Chicago. Duties include managing 12 client relationships including Met Life while maintaining The Department Policies and Procedures, monitoring and reporting various risk indicators, liaising with operation area's, monitoring Trust and ERISA transactions, audit, as well as working on special projects. The North American Insurance Client Service Unit received an A audit and The Chase Manhattan Illinois Trust Company received a 1 Rating from The Federal and State Examiners. In both cases I managed the audits on behalf of the business. I headed an effort to form a Global Processing Unit and served as the Department liaison for the transition of all processing to Dallas. Additionally functioning as a Trust officer and Trust committee member of The Chase Manhattan Illinois Trust Co.

Independent Consultant

November 1999 - January 2000

Served as an expert witness in a breach of custody case for a law firm representing a major NY based Bank.

Vice President- Division Administrator- Western Europe Division

Bank of New York New York

August 1998 - September 1999

Responsible for supervising a staff of 7 administrative personnel supporting the activities of the Relationship and Country Managers, both in New York as well as in the Representative and Branch offices within Western Europe
Products supported include Custody, Funds Transfer, Credit and Trade Services. Responsibilities included, Compliance (including Y2K) data security, credit files, cash account opening, expense budget, and inquiry resolution across all product lines.
Solely responsible for providing full support to the New York based Relationship Managers and limited support to personnel in the field for all securities related products. Primary focus is on U.S. and Global Custody to include sales, pricing, contract negotiation, legal documentation, and assisting in the RFP process.

Vice President- Team Manger- Bank Custody

Bank of New York New York

August 1996 - July 1998

Responsible for providing Domestic and Global Custody Services to approximately 70 major foreign bank relationships. Client base consisted of Central Bank relationships and other significant Bank relationships acquired from the JP Morgan acquisition.
Managed 8 account officers while lending considerable assistance to the sales effort, while providing all services associated with the Custody product.
Heavy contact with various Representative and Branch offices.

Vice President- Manager Client Services- International Banking Relationships

Chase/Chemical Bank

May 1994 - July 1996

Responsible for providing domestic Custody Services to approximately 150 Bank relationships located throughout the world, as well as to numerous New York branches and agency offices. Assets under safekeeping arrangements totaled approximately $100 billion. Approximate annual revenue of $6,000,000.
Managed a staff of eight account officers insuring rapid inquiry resolution and client satisfaction. Assisted in the Marketing effort through the conducting of presentations and aiding in the RFP process.
Responsible for pricing, contract review and negotiation, as well as the conversion of new client relationships.

Vice President - Team Leader

Chemical Bank

June 1992 - April 1994

Managed the conversion of 125 relationships consisting of over 1,000 accounts and $35 billion in assets on to the former Manufactures Hanover processing platform while managing a staff of 8 account administrators. This process included the planning, scheduling, and execution phases as well as the intensive training of account officers and clients with respect to the new SM & C system and the then new proprietary system (GEOPAC). This process was completed on schedule and without the loss of any relationship due to client dissatisfaction.

A.V.P. - Administrative Operations Manager, Institutional Custody Administration

Chemical Bank

April 1990 - May 1992

Responsible for the daily operation of the Institutional Custody Administration Area reporting directly to the Business Manager. Managed a staff of 25 Client Service Managers covering the following base: banks, insurance companies, mortgage bankers, foreign institutions, government agencies, brokers, investment advisors, mutual funds, large corporations, commodities brokers, middle market relationships, totaling 4,800 accounts with a $100 billion value. Heavy customer contact, including client visitation. Daily interaction with back office operations, systems, marketing, as well as the credit, and cash management areas.
Responsible for expanding and identifying business opportunities within the existing client base, collection of fees, contract review, pricing, various reporting including budgeting, and personnel matters.

A.V.P. and Manager/Trust Operations Officer

Princeton Bank & Trust Company

July 1988 - April 1990

(Formerly Horizon Trust Company) Subsidiary of Chemical Bank

Managed a staff of 20 including 3 supervisors. Areas of responsibility included Income Collection, Purchase and Sales, Transfer & Pricing, and Corporate Actions. Responsible for all processing functions within the realm of trust operations. Account base of 4,500 clients, assets valued at $3 billion. Responsible for dealing with outside vendors. Utilized Mellon (formerly Bradford) Trust accounting system for processing.
Coordinated, planned and executed custodial change encompassing the movement of 6,700 issues from Chase to Chemical Bank as the result of Chemical's acquisition of Horizon Bank Corporation.

A.V.P. - Securities Services

Daiwa Securities Trust Company

October 1987 - July 1988

Responsibilities included cash dividend, stock dividend, securities reorganization, proxy, N.R.A. tax withholding, tax treaty interpretation, and associated IRS reporting.
Senior liaison for sub custodial bank relationships.
Generated and reconciled client asset and transaction statements utilizing the S.E.I. System. Served as compliance officer and consultant to securities processing area.

A.V.P. - Team Manager

Bank of New York New York

December 1969 - October 1987

Responsible for 22 bank relationships with annual revenue of 4MM. Responsibilities included day to day supervision and training of 14 administrators, extensive customer contact at the middle management and senior levels; client visitation, liaison with Trust Operations, collection of fees. I have also held various management positions within Trust Operations to include the following areas: DTC, Physical Securities Processing, Income Collection and the Corporate Actions Area's. At times managed a staff exceeding 100 employees.


Audit- Numerous

I have managed at least 100 audits conducted by The Federal Reserve Bank ,Th e OCC,The Sup't of Banking and Insurance and the tax authorities and have never received less than a grade of satisfactory.

Qualifications & Certifications


The University of Wisconsin covering Trust Operations

Mt St Michael Academy,Bronx,NY

Bedford Park Academy

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